GCR Professional Services

Compensation

Full Description

Job Title: Senior Field Services Support Company Overview: GCR Professional Services is a leading provider of advanced communication solutions and technical support services. With a commitment to innovation and customer satisfaction, we serve a diverse range of clients across multiple industries, ensuring their communication systems operate seamlessly. Role Overview: As a Senior Field Services Support Technician, you will play a critical role in the installation, configuration, maintenance, and servicing of communication systems and related electronic equipment. This position requires a blend of remote troubleshooting and on-site technical expertise to ensure optimal system performance and client satisfaction. What You'll Do: - You will install and configure communication systems, servers, and workstations at client sites. - You will perform routine maintenance and repairs on electronic communication equipment. - You will troubleshoot and resolve technical issues both remotely and on-site. - You will collaborate with clients to understand their system needs and provide tailored solutions. - You will document service activities and maintain accurate records of installations and repairs. - You will provide training and support to clients on system usage and best practices. - You will ensure compliance with safety standards and company policies during all service activities. - You will assist in the development of service protocols and contribute to continuous improvement initiatives. What You Bring: - Minimum of 5 years experience in field services support or a related technical role. - Strong knowledge of communication systems, servers, and workstation hardware. - Proficiency in troubleshooting and repairing electronic equipment. - Excellent problem-solving skills and the ability to work independently. - Strong communication and customer service skills. - Valid driver’s license and willingness to travel to client sites. Bonus Points If You Have: - Experience with VoIP systems and network configuration. - Certifications such as CompTIA Network+, Cisco CCNA, or equivalent. - Familiarity with remote diagnostic tools and software. - Experience in training or mentoring junior technicians. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career growth. - We offer a supportive and collaborative work environment. - We offer flexible work arrangements including remote and on-site work. - We offer company-provided tools and resources to support your success. Ready to Apply? Please submit your resume and cover letter to our careers page at www.gcrprofessionalservices.com/careers or email us directly at careers@gcrprofessionalservices.com. We look forward to hearing from you!