GCR Professional Services

Compensation

Full Description

Job Title: Senior Field Services Support Company Overview: GCR Professional Services is a leading provider of advanced communications and technology solutions, dedicated to delivering exceptional service and support to clients across various industries. With a strong commitment to innovation and customer satisfaction, we empower businesses to optimize their communications infrastructure and technology operations. Role Overview: As a Senior Field Services Support Technician, you will play a critical role in ensuring the seamless installation, configuration, maintenance, and servicing of communications systems, servers, workstations, and related electronic equipment. This position blends remote troubleshooting with hands-on, on-site technical support to maintain and enhance client systems. What You'll Do: - You will install and configure communications systems and related hardware at client sites. - You will perform routine maintenance and urgent repairs on servers, workstations, and electronic equipment. - You will troubleshoot and resolve complex technical issues both remotely and on-site. - You will collaborate with clients and internal teams to ensure optimal system performance and customer satisfaction. - You will document service activities, configurations, and technical procedures accurately. - You will provide training and technical guidance to junior technicians and clients as needed. - You will ensure compliance with safety standards and company policies during all service activities. - You will participate in continuous learning to stay updated on emerging technologies and industry best practices. What You Bring: - Minimum of 5 years of experience in field services support or a related technical role. - Strong knowledge of communications systems, servers, and workstation hardware. - Proficiency in troubleshooting and repairing electronic and network equipment. - Excellent problem-solving skills and the ability to work independently. - Strong communication and customer service skills. - Valid driver’s license and willingness to travel to client sites regularly. Bonus Points If You Have: - Certifications such as CompTIA Network+, Cisco CCNA, or similar. - Experience with VoIP systems and network infrastructure. - Familiarity with remote support tools and software. - Background in training or mentoring junior staff. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career growth. - We offer a supportive and collaborative work environment. - We offer flexible work arrangements including remote and on-site work. - We offer the chance to work with cutting-edge technology in a dynamic industry. Ready to Apply? Please submit your resume and cover letter to our careers page at www.gcrprofessionalservices.com/careers or email your application to jobs@gcrprofessionalservices.com. We look forward to hearing from you!