GCR Professional Services

Compensation

Full Description

Job Title: Senior Field Services Support Company Overview: GCR Professional Services is a leading provider of advanced communication and technology solutions, dedicated to delivering exceptional service and support to clients across various industries. With a commitment to innovation and customer satisfaction, we empower businesses to optimize their communication infrastructure and technology operations. Role Overview: As a Senior Field Services Support Technician, you will play a critical role in ensuring the seamless installation, configuration, and maintenance of communication systems and related electronic equipment. This position blends remote troubleshooting with hands-on, on-site service, providing comprehensive support to our clients. What You'll Do: - You will install, configure, and maintain communication systems, servers, and workstations. - You will perform routine and emergency maintenance to ensure system reliability and performance. - You will troubleshoot and resolve hardware and software issues both remotely and on-site. - You will collaborate with clients and internal teams to understand technical requirements and deliver effective solutions. - You will document service activities, configurations, and technical issues accurately. - You will provide training and support to end-users to maximize system utilization. - You will ensure compliance with safety standards and company policies during all service activities. - You will participate in continuous learning to stay updated with the latest technologies and industry best practices. What You Bring: - Minimum of 5 years of experience in field services support or a related technical role. - Strong knowledge of communication systems, servers, and workstation hardware. - Proficiency in troubleshooting and resolving complex hardware and software issues. - Excellent customer service and communication skills. - Ability to work independently and manage multiple service calls efficiently. - Valid driver’s license and willingness to travel to client sites as required. Bonus Points If You Have: - Certifications such as CompTIA Network+, Cisco CCNA, or equivalent. - Experience with VoIP systems and network infrastructure. - Familiarity with remote support tools and software. - Background in training or mentoring junior technicians. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and certification support. - We offer a dynamic work environment with a blend of remote and on-site work. - We offer supportive team culture focused on collaboration and growth. - We offer flexible scheduling to promote work-life balance. Ready to Apply? Please submit your resume and cover letter to our careers page at www.gcrprofessionalservices.com/careers or email us directly at careers@gcrprofessionalservices.com. We look forward to hearing from you!