GCR Professional Services

Compensation

Full Description

Job Title: Senior Field Services Support Company Overview: GCR Professional Services is a leading provider of advanced communication and technology solutions, dedicated to delivering exceptional service and support to clients across various industries. With a strong commitment to innovation and customer satisfaction, we empower businesses to stay connected and efficient through cutting-edge technology. Role Overview: As a Senior Field Services Support Technician, you will play a critical role in ensuring the seamless installation, configuration, and maintenance of communication systems and related electronic equipment. This position blends remote troubleshooting with hands-on, on-site service, providing comprehensive support to our clients. What You'll Do: - You will install, configure, and maintain communication systems, servers, and workstations. - You will perform routine and emergency maintenance to ensure optimal system performance. - You will troubleshoot and resolve hardware and software issues both remotely and on-site. - You will collaborate with cross-functional teams to support system upgrades and deployments. - You will document service activities and maintain accurate records of installations and repairs. - You will provide technical training and support to clients and junior technicians. - You will ensure compliance with safety standards and company policies during all service activities. - You will participate in continuous learning to stay updated with the latest technologies. What You Bring: - Minimum of 5 years of experience in field services support or a related technical role. - Strong knowledge of communication systems, servers, and workstation hardware. - Proficiency in troubleshooting and repairing electronic and network equipment. - Excellent problem-solving skills and the ability to work independently. - Strong communication and customer service skills. - Valid driver’s license and willingness to travel to client sites. Bonus Points If You Have: - Certifications such as CompTIA Network+, Cisco CCNA, or similar. - Experience with VoIP systems and network infrastructure. - Familiarity with remote support tools and software. - Previous experience in a senior or lead technician role. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and certification support. - We offer a flexible work environment combining remote and on-site work. - We offer a supportive team culture focused on collaboration and growth. - We offer company-provided tools and resources to help you succeed. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our HR department at careers@gcrprofessional.com. We look forward to hearing from you!