GCR Professional Services

Compensation

Full Description

Job Title: Senior Field Services Support Company Overview: GCR Professional Services is a leading provider of advanced communication solutions and technical support services. With a commitment to innovation and customer satisfaction, we serve a diverse range of industries by delivering reliable and cutting-edge technology solutions. Role Overview: As a Senior Field Services Support Technician, you will play a critical role in ensuring the seamless installation, configuration, and maintenance of communication systems and related electronic equipment. This position blends remote troubleshooting with hands-on on-site support to optimize system performance and client satisfaction. What You'll Do: - You will install, configure, and maintain communication systems, servers, and workstations. - You will provide timely on-site and remote technical support to resolve complex system issues. - You will perform routine maintenance and upgrades to ensure optimal system functionality. - You will collaborate with cross-functional teams to implement system improvements and upgrades. - You will document service activities, configurations, and troubleshooting steps accurately. - You will train end-users and clients on system operation and best practices. - You will ensure compliance with safety standards and company policies during all service activities. - You will participate in continuous learning to stay updated with the latest technologies and industry trends. What You Bring: - Minimum of 5 years experience in field services support or a related technical role. - Strong knowledge of communication systems, servers, and workstation hardware. - Proficiency in troubleshooting and resolving complex technical issues. - Excellent communication and customer service skills. - Ability to work independently and manage multiple service calls efficiently. - Valid driver’s license and willingness to travel to client sites as required. Bonus Points If You Have: - Certifications such as CompTIA Network+, Cisco CCNA, or equivalent. - Experience with VoIP systems and network infrastructure. - Familiarity with remote support tools and software. - Background in training or mentoring junior technicians. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and certification support. - We offer a dynamic work environment with a blend of remote and on-site work. - We offer supportive team culture focused on collaboration and growth. - We offer flexible scheduling to promote work-life balance. Ready to Apply? Please submit your resume and cover letter to our careers page at www.gcrprofessionalservices.com/careers or email us directly at careers@gcrprofessionalservices.com. We look forward to hearing from you!