GCR Professional Services

Compensation

Full Description

Job Title: Senior Field Services Support Company Overview: GCR Professional Services is a leading provider of advanced communication and technology solutions, dedicated to delivering exceptional service and support to clients across various industries. With a commitment to innovation and customer satisfaction, we empower businesses to optimize their communication infrastructure and technology operations. Role Overview: As a Senior Field Services Support Technician, you will play a critical role in ensuring the seamless installation, configuration, maintenance, and servicing of communication systems and related electronic equipment. This position blends remote troubleshooting with hands-on, on-site technical support to maintain high system reliability and client satisfaction. What You'll Do: - You will install, configure, and maintain communication systems, servers, and workstations. - You will provide on-site and remote technical support to troubleshoot and resolve hardware and software issues. - You will perform routine maintenance and upgrades to ensure optimal system performance. - You will collaborate with cross-functional teams to implement system improvements and upgrades. - You will document service activities, technical issues, and resolutions accurately. - You will train and support end-users on system functionalities and best practices. - You will ensure compliance with company policies and industry standards during all service activities. - You will respond promptly to service calls and manage multiple client sites efficiently. What You Bring: - Minimum of 5 years of experience in field services support or a related technical role. - Strong knowledge of communication systems, servers, and workstation hardware. - Proficiency in troubleshooting and resolving complex hardware and software issues. - Excellent communication and customer service skills. - Ability to work independently and manage time effectively in both remote and on-site environments. - Valid driver’s license and willingness to travel to client sites as required. Bonus Points If You Have: - Certifications such as CompTIA Network+, Cisco CCNA, or equivalent. - Experience with VoIP systems and network infrastructure. - Familiarity with cloud-based communication platforms. - Previous experience in training or mentoring junior technicians. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career advancement. - We offer a supportive and collaborative work environment. - We offer flexible work arrangements combining remote and on-site work. - We offer company-provided tools and resources to support your success. Ready to Apply? Please submit your resume and cover letter to our careers page at www.gcrprofessionalservices.com/careers or email us directly at careers@gcrprofessionalservices.com. We look forward to hearing from you!