GCR Professional Services

Compensation

Full Description

Job Title: Senior Field Services Support Company Overview: GCR Professional Services is a leading provider of advanced communication and technology solutions, dedicated to delivering exceptional service and support to clients across various industries. With a strong commitment to innovation and customer satisfaction, we empower businesses to stay connected and efficient through cutting-edge technology. Role Overview: As a Senior Field Services Support Technician, you will play a critical role in ensuring the seamless installation, configuration, and maintenance of communication systems and related electronic equipment. This position blends remote troubleshooting with hands-on, on-site service to provide comprehensive technical support to our clients. What You'll Do: - You will install, configure, and maintain communication systems, servers, and workstations to ensure optimal performance. - You will perform routine and emergency maintenance on electronic equipment to minimize downtime. - You will troubleshoot and resolve complex technical issues both remotely and on-site. - You will collaborate with cross-functional teams to support system upgrades and new deployments. - You will document service activities, configurations, and technical procedures accurately. - You will provide training and technical guidance to junior technicians and clients. - You will ensure compliance with safety standards and company policies during all service activities. - You will manage inventory and coordinate logistics for field service operations. What You Bring: - Minimum of 5 years of experience in field services support, preferably in communications systems. - Strong technical knowledge of servers, workstations, and electronic communication equipment. - Proficiency in troubleshooting hardware and software issues in complex environments. - Excellent problem-solving skills and the ability to work independently. - Strong communication and interpersonal skills to interact effectively with clients and team members. - Valid driver’s license and willingness to travel frequently for on-site support. Bonus Points If You Have: - Certifications such as CompTIA Network+, Cisco CCNA, or equivalent. - Experience with VoIP systems and network infrastructure. - Familiarity with remote monitoring and management tools. - Background in training or mentoring junior staff. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and certification support. - We offer a flexible work environment combining remote and on-site work. - We offer a supportive team culture focused on collaboration and growth. - We offer company-provided tools and resources to ensure your success in the field. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.gcrprofessionalservices.com/careers. We look forward to hearing from you!