GC AI

Compensation

Full Description

Location: San Francisco or Remote, US (Pacific Time) Reports to: CMO, in close partnership with Director of Revenue Operations GC AI is scaling at a pace that makes most SaaS roadmaps look slow. Twelve-fold growth in a year. More than 1K customers. A product that legal teams call indispensable. With that kind of velocity, Marketing Operations becomes the backbone of how we run. We’re hiring a Director of Marketing Operations to architect the engine underneath it all. Our funnel runs on real product signals: class attendance, trial depth, message volume, Word add-in usage, workflow completions, and expansion triggers. Someone needs to turn all of that into a single, coherent picture of how we drive revenue via marketing, and where we push next. You’ll own the systems, data, reporting, and operating rhythm that keep our machine aligned and moving. You’ll partner tightly with Revenue Operations while building the structure that lets marketing scale without slowing down. This is a role for someone who loves clean data, fast cycles, and making complex systems feel simple. Why This Role Matters We are scaling rapidly across three segments and dozens of workflows for in-house legal teams. To keep pace, we need someone who can blend analytics, tooling, forecasting, and program management into one coordinated system. Your work will shape how we allocate spend, understand our funnel, forecast pipeline, and build a repeatable growth marketing engine. What You’ll Do Marketing Operations You’ll own the marketing roadmap for data, systems, automation, scoring, and lifecycle. You’ll bring clarity to funnel definitions and handoffs, integrate product usage signals directly into marketing workflows, and make sure we always know what drives conversion and expansion. You’ll oversee data governance that reflects the expectations of an in-house legal audience and run campaign operations for classes, trials, demos, and lifecycle programs so every motion is tracked and measurable. Insights and Analytics You’ll own analytics end to end and build reporting that gives leadership a true view of performance. You’ll define how we approach attribution as we scale, and use AI to build predictive models for conversion, expansion likelihood, and churn risk. You’ll spot anomalies before anyone else sees them and surface insights that shape how we operate. Planning and Forecasting You’ll run monthly planning cycles and drive the operating rhythm for marketing. You’ll forecast segment-level pipeline across Individual, Team, and Enterprise, partner with Finance on spend and ROI, and build the dashboards and KPIs that help us run a high-growth SaaS business with confidence and discipline. Tooling and Data Infrastructure You’ll own the marketing tech stack and improve data quality across HubSpot, product analytics, attribution tools, and experimentation platforms. You’ll partner with RevOps on shared architecture and data flow across GTM teams, and manage vendor relationships from evaluation through renewal. Program and Project Management You’ll bring predictable execution to a team that ships daily. You’ll scope projects, set timelines, lock owners, keep cross-functional teams accountable, and track risks, blockers, and tradeoffs so leadership always knows what’s happening, what’s at risk, and what’s landing on time. What Great Looks Like You think in systems and spot broken processes before others do. You bring order without slowing anyone down. You use AI tools to move faster and uncover insights others miss. You can explain a complicated funnel in two sentences. You stay calm when volume spikes. You lift the entire crew with clarity, discipline, and data. Requirements 6+ years in marketing ops, revenue ops, analytics, or GTM operations in SaaS Proven experience owning systems and data infrastructure at a high-growth startup Deep experience with HubSpot, product analytics tools, AI-driven workflows, and data modeling Strong forecasting and financial fluency; comfortable building pipeline and ROI models from scratch High bar for data accuracy, compliance, permissions, and governance Strong communicator who can simplify complex systems for non-technical teams Operates with urgency, precision, and ownership in fast-moving environments