GBG

Compensation

Full Description

Job Title: Customer Engineering Operations Manager Company Overview: GBG is a global leader in identity data intelligence, dedicated to enabling safe and rewarding digital lives for genuine people everywhere. We leverage diverse and reliable data to create a single point of truth, helping businesses connect with authentic individuals and unlock new opportunities in the digital world. Role Overview: As the Customer Engineering Operations Manager, you will play a pivotal role in driving operational excellence within our customer engineering teams. Your focus will be on optimizing processes, enhancing collaboration, and ensuring the delivery of high-quality solutions that meet our clients' needs. What You'll Do: - You will lead and manage the day-to-day operations of the customer engineering team to ensure efficient service delivery. - You will develop and implement operational strategies that improve team productivity and customer satisfaction. - You will collaborate with cross-functional teams including sales, product, and support to align engineering efforts with business goals. - You will monitor key performance indicators and generate reports to track progress and identify areas for improvement. - You will oversee resource planning and allocation to meet project deadlines and client expectations. - You will drive continuous improvement initiatives to streamline workflows and enhance team capabilities. - You will manage risk and ensure compliance with company policies and industry regulations. - You will foster a positive team culture that encourages innovation, accountability, and professional growth. What You Bring: - You have at least 5 years of experience in engineering operations or a related field, preferably within technology or software companies. - You possess strong leadership skills with a proven track record of managing high-performing teams. - You have excellent project management abilities and are proficient with tools such as JIRA, Confluence, or similar. - You demonstrate strong analytical skills and experience with data-driven decision making. - You have exceptional communication and interpersonal skills to effectively collaborate across departments. - You hold a relevant degree in Engineering, Business Administration, or a related discipline. Bonus Points If You Have: - Experience working in identity data intelligence or digital security sectors. - Familiarity with Agile methodologies and continuous delivery practices. - Knowledge of compliance standards such as GDPR or ISO certifications. - Experience with customer success or client-facing roles. What We Offer: - We offer a dynamic and inclusive work environment that values innovation and collaboration. - We offer competitive salary packages and performance-based bonuses. - We offer comprehensive health and wellness benefits including medical, dental, and vision coverage. - We offer opportunities for professional development and career advancement. - We offer flexible working arrangements to support work-life balance. Ready to Apply? If you are passionate about driving operational excellence and want to be part of a company making a real impact in digital identity, please submit your resume and cover letter through our careers page at www.gbgplc.com/careers.