GBG

Compensation

Full Description

Job Title: Customer Engineering Operations Manager Company Overview: GBG is a global leader in identity data intelligence, dedicated to enabling safe and rewarding digital lives for genuine people everywhere. We leverage diverse and reliable data to create a single point of truth, helping businesses access more genuine customers and individuals to access more digital opportunities. Role Overview: As the Customer Engineering Operations Manager, you will play a pivotal role in ensuring the smooth operation and continuous improvement of our customer engineering teams. Your focus will be on optimizing processes, driving operational excellence, and supporting the delivery of high-quality solutions that meet our clients' needs. What You'll Do: - You will lead and manage the daily operations of the customer engineering team to ensure efficient service delivery. - You will develop and implement operational strategies that enhance team productivity and customer satisfaction. - You will collaborate with cross-functional teams to streamline workflows and improve communication. - You will monitor key performance indicators and generate reports to inform decision-making. - You will identify and address operational risks and challenges proactively. - You will support the recruitment, training, and development of team members. - You will drive continuous improvement initiatives to optimize engineering processes. - You will act as a liaison between engineering teams and other departments to ensure alignment. What You Bring: - 5+ years of experience in engineering operations or a related field. - Strong leadership and team management skills with a track record of driving operational excellence. - Excellent communication and interpersonal skills. - Proficiency in project management and operational analytics tools. - Ability to work collaboratively in a fast-paced, dynamic environment. Bonus Points If You Have: - Experience in the identity data intelligence or digital security industry. - Familiarity with agile methodologies and continuous integration/continuous deployment (CI/CD) processes. - Technical background in software engineering or data analytics. - Experience with customer success or client-facing roles. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and career advancement. - We offer a collaborative and inclusive work environment. - We offer flexible working arrangements to support work-life balance. - We offer access to cutting-edge technology and innovation. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you are a great fit for the Customer Engineering Operations Manager role at GBG through our careers page or via email to careers@gbg.com.