GBG

Compensation

Full Description

Job Title: Customer Engineering Operations Manager Company Overview: GBG is a global leader in identity data intelligence, dedicated to enabling safe and rewarding digital lives for genuine people everywhere. We leverage diverse and reliable data to provide businesses with a single point of truth, ensuring secure and seamless digital access to opportunities for individuals worldwide. Role Overview: As the Customer Engineering Operations Manager, you will play a pivotal role in driving operational excellence within our customer engineering teams. Your focus will be on optimizing processes, enhancing team performance, and ensuring the delivery of high-quality solutions that meet our clients' needs. What You'll Do: - You will lead and manage the day-to-day operations of the customer engineering team to ensure efficient service delivery. - You will develop and implement operational strategies that align with company goals and customer expectations. - You will collaborate cross-functionally with sales, product, and support teams to streamline workflows and improve customer satisfaction. - You will monitor key performance indicators and generate reports to track team performance and identify areas for improvement. - You will drive continuous improvement initiatives to enhance operational processes and team productivity. - You will manage resource allocation and capacity planning to meet project deadlines and customer demands. - You will mentor and support team members to foster professional growth and high performance. - You will ensure compliance with company policies and industry regulations in all operational activities. What You Bring: - Minimum of 5 years of experience in operations management, preferably within a technology or engineering environment. - Strong understanding of customer engineering processes and technical project management. - Proven leadership skills with experience managing cross-functional teams. - Excellent analytical and problem-solving abilities. - Proficiency in using operational tools and software such as CRM and project management platforms. - Strong communication and interpersonal skills to effectively collaborate with diverse teams. Bonus Points If You Have: - Experience in the identity data intelligence or digital security industry. - Familiarity with agile methodologies and continuous improvement frameworks. - Technical background in software engineering or related fields. - Certification in project management (PMP, PRINCE2) or operations management. What We Offer: - We offer a dynamic and inclusive work environment that fosters innovation and collaboration. - We offer competitive salary and comprehensive benefits packages. - We offer opportunities for professional development and career advancement. - We offer flexible working arrangements to support work-life balance. - We offer the chance to be part of a mission-driven company making a positive impact on digital lives globally. Ready to Apply? If you are passionate about driving operational excellence and want to contribute to a company dedicated to genuine digital access, please submit your resume and cover letter through our careers page at www.gbg.com/careers.