GBG

Compensation

Full Description

Job Title: Customer Engineering Operations Manager Company Overview: GBG is a global leader in identity data intelligence, dedicated to enabling safe and rewarding digital lives for genuine people everywhere. We leverage diverse and reliable data to create a single point of truth, helping businesses access more genuine customers and individuals to access more digital opportunities. Role Overview: As the Customer Engineering Operations Manager, you will play a pivotal role in ensuring the smooth operation and continuous improvement of our customer engineering teams. Your focus will be on optimizing processes, driving operational excellence, and supporting the delivery of high-quality solutions that meet our clients' needs. What You'll Do: - You will lead and manage the daily operations of the customer engineering team to ensure efficient service delivery. - You will develop and implement process improvements to enhance team productivity and customer satisfaction. - You will collaborate with cross-functional teams including sales, product, and engineering to align operational goals. - You will monitor key performance indicators and generate reports to inform strategic decisions. - You will manage resource allocation and capacity planning to meet project demands. - You will identify risks and implement mitigation strategies to ensure project success. - You will foster a culture of continuous improvement and professional development within the team. - You will act as a liaison between customers and engineering teams to facilitate clear communication and issue resolution. What You Bring: - 5+ years of experience in operations management, preferably within a technology or engineering environment. - Strong understanding of customer engineering processes and project management methodologies. - Excellent leadership and team management skills with a track record of driving operational excellence. - Proficiency in data analysis and performance metrics to guide decision-making. - Exceptional communication and interpersonal skills to manage stakeholder relationships. Bonus Points If You Have: - Experience in the identity data intelligence or digital security industry. - Familiarity with Agile and Lean methodologies. - Technical background in software engineering or related fields. - Experience with CRM and project management tools such as Salesforce and Jira. What We Offer: - We offer a dynamic and inclusive work environment that fosters innovation and growth. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer flexible working arrangements to support work-life balance. - We offer the chance to be part of a mission-driven company making a positive impact on digital trust worldwide. Ready to Apply? If you are passionate about operational excellence and want to contribute to a company that values genuine digital interactions, please submit your resume and cover letter through our careers page at www.gbg.com/careers.