GBG

Compensation

Full Description

Job Title: Customer Engineering Operations Manager Company Overview: GBG is a global leader in identity data intelligence, dedicated to enabling safe and rewarding digital lives for genuine people everywhere. We leverage diverse and reliable data to create a single point of truth, helping businesses connect with authentic customers and unlock new opportunities in the digital economy. Role Overview: As the Customer Engineering Operations Manager, you will play a pivotal role in driving operational excellence within our customer engineering teams. Your focus will be on optimizing processes, enhancing collaboration, and ensuring the delivery of high-quality solutions that meet our clients' needs. What You'll Do: - You will lead and manage the day-to-day operations of the customer engineering team to ensure efficient service delivery. - You will develop and implement operational strategies that improve team productivity and customer satisfaction. - You will collaborate with cross-functional teams including sales, product, and support to align engineering efforts with business goals. - You will monitor key performance indicators and generate reports to track team performance and identify areas for improvement. - You will oversee resource planning and allocation to meet project deadlines and customer requirements. - You will drive continuous improvement initiatives to streamline workflows and enhance engineering processes. - You will mentor and support team members to foster professional growth and a positive work environment. - You will ensure compliance with company policies and industry standards in all engineering operations. What You Bring: - You have 5+ years of experience in engineering operations or a related field, preferably within technology or software companies. - You possess strong leadership skills with a proven track record of managing technical teams. - You have excellent project management abilities and are proficient with tools such as JIRA, Confluence, or similar. - You demonstrate strong analytical skills and experience with performance metrics and reporting. - You have exceptional communication and interpersonal skills to effectively collaborate across departments. Bonus Points If You Have: - Experience in customer engineering or customer success operations. - Familiarity with identity data intelligence or digital security technologies. - Knowledge of Agile methodologies and continuous delivery practices. - Experience working in a fast-paced, global technology environment. What We Offer: - We offer a dynamic and inclusive work environment that values innovation and collaboration. - We offer competitive salary and comprehensive benefits including health, dental, and vision coverage. - We offer opportunities for professional development and career advancement. - We offer flexible working arrangements to support work-life balance. - We offer the chance to be part of a mission-driven company making a positive impact on digital trust worldwide. Ready to Apply? If you are excited to contribute to a company that is shaping the future of digital identity, please submit your resume and cover letter through our careers page at www.gbg.com/careers. We look forward to hearing from you!