GBG

Compensation

Full Description

Job Title: Customer Engineering Operations Manager Company Overview: GBG is a global leader in identity data intelligence, dedicated to enabling safe and rewarding digital lives for genuine people everywhere. We leverage diverse and reliable data to create a single point of truth, helping businesses connect with authentic customers and unlock new opportunities in the digital economy. Role Overview: As the Customer Engineering Operations Manager, you will play a pivotal role in ensuring the seamless delivery and operational excellence of our customer engineering teams. Your focus will be on optimizing processes, driving efficiency, and supporting the teams that enable our clients to access genuine digital identities securely and effectively. What You'll Do: - You will lead and manage the day-to-day operations of the customer engineering teams to ensure high performance and customer satisfaction. - You will develop and implement operational strategies that improve efficiency and scalability. - You will collaborate cross-functionally with product, sales, and technology teams to align engineering operations with business goals. - You will monitor key performance indicators and generate reports to inform decision-making. - You will identify and resolve operational bottlenecks and challenges proactively. - You will foster a culture of continuous improvement and innovation within the teams. - You will manage resource allocation and capacity planning to meet project demands. - You will support the professional development and growth of team members through coaching and mentoring. What You Bring: - You have at least 5 years of experience in engineering operations or a related field. - You possess strong leadership skills with a proven track record of managing technical teams. - You have excellent project management and organizational abilities. - You are proficient in data analysis and performance metrics tracking. - You have strong communication and interpersonal skills to work effectively across departments. - You are familiar with agile methodologies and operational best practices. Bonus Points If You Have: - Experience in the identity data intelligence or digital security industry. - Knowledge of cloud technologies and software development lifecycle. - Certification in project management (PMP, Agile, Scrum). - Experience with customer success or client-facing roles. What We Offer: - We offer a dynamic and inclusive work environment that fosters innovation and collaboration. - We offer competitive salary and comprehensive benefits packages. - We offer opportunities for professional growth and career advancement. - We offer flexible working arrangements to support work-life balance. - We offer access to cutting-edge technology and tools to empower your work. Ready to Apply? If you are passionate about driving operational excellence and leading teams in a fast-paced technology environment, we would love to hear from you. Please submit your resume and cover letter through our careers page at www.gbg.com/careers.