GBG

Compensation

Full Description

Job Title: Customer Engineering Operations Manager Company Overview: GBG is a global leader in identity data intelligence, dedicated to enabling safe and rewarding digital lives for genuine people everywhere. We leverage diverse and reliable data to create a single point of truth, helping businesses connect with authentic individuals and unlock new opportunities in the digital world. Role Overview: As the Customer Engineering Operations Manager, you will play a pivotal role in ensuring the seamless delivery and operational excellence of our customer engineering teams. Your focus will be on optimizing processes, driving efficiency, and supporting the teams that enable our clients to access genuine digital identities securely and effectively. What You'll Do: - You will lead and manage the daily operations of the customer engineering teams to ensure high performance and customer satisfaction. - You will develop and implement operational strategies that improve efficiency and service delivery. - You will collaborate cross-functionally with product, sales, and technical teams to align engineering operations with business goals. - You will monitor key performance indicators and generate reports to inform decision-making. - You will identify and resolve operational bottlenecks and challenges proactively. - You will foster a culture of continuous improvement and professional development within your teams. - You will manage resource allocation and capacity planning to meet project demands. - You will ensure compliance with company policies and industry regulations in all operational activities. What You Bring: - You have 5+ years of experience in engineering operations or a related field, preferably within technology or software companies. - You possess strong leadership skills with experience managing cross-functional teams. - You have excellent project management and organizational abilities. - You are proficient in data analysis and performance metrics tracking. - You have strong communication skills, capable of liaising with technical and non-technical stakeholders. - You are adept at problem-solving and process optimization. Bonus Points If You Have: - Experience in identity data intelligence or digital identity verification industries. - Familiarity with Agile methodologies and tools such as Jira or Confluence. - Knowledge of compliance standards related to data security and privacy. - Experience with cloud platforms and SaaS operational management. What We Offer: - We offer a dynamic and inclusive work environment that fosters innovation and growth. - We offer competitive salary and comprehensive benefits packages. - We offer opportunities for professional development and career advancement. - We offer flexible working arrangements to support work-life balance. - We offer the chance to work with cutting-edge technology in a mission-driven company. Ready to Apply? If you are passionate about driving operational excellence and enabling genuine digital experiences, please submit your resume and cover letter through our careers page at www.gbg.com/careers. We look forward to hearing from you!