Gauge Digital Media

Compensation

Full Description

WHO WE ARE Gauge Digital Media is a digital marketing firm that offers a wide range of services to help home service contractors and local businesses reach more customers, generate leads, and grow their online presence. Our mission is to help home service contractors connect with more customers and grow their businesses—faster. We operate at a high standard of quality. Our clients see us as an extension of their team. We take the heavy lifting of mastering marketing and sales off their shoulders while they focus on running their business. Our goal is to help them grow by generating leads and filling their pipeline. This brings stability to their operations, and indirectly, we help their families and employees. OUR CORE VALUES We are looking for someone who aligns with our core values: Continuous Improvement: We are not the highest version of ourselves that we can imagine, we are the lowest version of ourselves that we can accept. That’s why we’re always looking for ways to improve and work more efficiently Ultimate Collaboration: We aim to build a team that works together across roles with transparency, communication, shared ownership, empathy, and respect. Extreme Ownership: Our team takes full responsibility for their roles, actions, results, and contributions. We do not operate in a blame-shifting culture. Dedication to Mastery: We want people who think creatively, suggest new ideas, improve processes, and push boundaries. We want someone who can become a strategic advisor, not just a task manager. Mindset of Innovation: We are committed to continually developing expertise and leveling up professional skills, finding creative solutions to challenges that arise. We value people’s ideas, strategies for improvement, and outside-the-box thinking. JOB DESCRIPTION Gauge Digital Media is seeking a strategic, experienced Client Success Coordinator who will serve as the bridge between our team and our clients. You will be Gauge’s face and ambassador. You’ll be responsible for managing day-to-day client relationships, ensuring campaign performance meets expectations, retaining accounts, and transforming clients from satisfied customers into long-term advocates. This role oversees communication, campaign reviews, performance reporting, and proactive coordination between internal departments. RESPONSIBILITIES • Own the retention and satisfaction of an assigned client portfolio. • Conduct monthly and/or weekly calls with each assigned client. • Own client onboarding tasks and communication. • Build strong rapport with clients through proactive, timely communication. • Maintain outstanding follow-through and follow-up. • Identify risks early and address them before they become problems. • Anticipate client needs and support a frictionless customer experience. • Strengthen client confidence by educating them about ROI, strategy, and progress. • Keep clients excited, invested, and aligned with their marketing roadmap. • Work closely with the fulfillment team to ensure client strategies are executed correctly and on time. • Provide accurate briefs and context so each department has what they need. • Identify patterns, opportunities, and areas for improvement. • Ensure ongoing active campaign management aligns with client goals and performance expectations. • Convert complex data into simple, strategic explanations the client can easily understand. • Become an digital marketing expert REQUIREMENTS: Soft Skills • Ability to simplify complex marketing, analytics, and technical concepts for clients. • Comfortable leading professional conversations via phone and Zoom on a daily/weekly basis. • Skilled at managing difficult conversations with diplomacy and clarity. • Strong presentation and storytelling capabilities. • Experience in creative/content agencies or organic marketing environments. • Ability to read client behavior, anticipate frustration, and resolve issues proactively. • Strong communication, problem-solving, and organizational skills. • Strong project management skills. • Effective time management and personal accountability. • Ability to keep projects, timelines, and deliverables on track with consistency. Technical Skills • Comfortable navigating major digital advertising platforms (Google Ads, Facebook Ads, Bing, etc.). • Strong quantitative and analytical reasoning abilities. • Able to interpret performance data, diagnose problems, and make ROI-driven recommendations. • Tech-savvy and able to quickly learn new tools (ClickUp, reporting platforms, GHL, Zoom, note-takers). • Comfortable using Microsoft 365. • Proficient in Google Drive applications including Docs and Sheets. PREFERRED (BUT NOT REQUIRED) • Experience working in a digital marketing agency. • Familiarity with the home service industry (HVAC, plumbing, etc.). • Strong storytelling skills for vision-seeding and strategy communication. • Ability to analyze recorded calls and identify quality issues or missed opportunities. BENEFITS • Starting Salary range $45,000 to $55,000 (commensurate with experience) • Full-time remote position • Self-managed paid time off • Opportunity to connect with top businesses in the home services industry • Excellent health coverage – fully paid for the employee • Dental/vision insurance – fully paid for the employee • Retirement account with company matching • Flexible work hour scheduling • Gym membership subsidy • Become part of the coolest and fastest-growing marketing agency in town! READY TO APPLY? If this role, our mission and core values resonate with you, we encourage you to apply. Bring your passion, expertise, and desire to make an impact. We can’t wait to hear from you! Job Type: Full-time Pay: $45,000.00 - $55,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Paid training • Parental leave • Retirement plan • Vision insurance • Work from home Education: • Bachelor's (Preferred) Language: • English (Required) Location: • United States (Required) Work Location: Remote