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Gastonia Pediatric Associates

via Indeed

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Medical Assistant & Front Desk Customer Service Agent

Gastonia, NC
Full-time
Posted 12/8/2025
Verified Source
Key Skills:
Electronic Health Record (EHR) proficiency
Patient triage
Intramuscular injections
Appointment scheduling
Medical records management
Phone system handling
Professional communication
Confidentiality compliance

Compensation

Salary Range

$38K - 41K a year

Responsibilities

Manage patient triage, assist with minor lab testing and vaccinations, maintain patient records, handle scheduling and phone communications, and ensure compliance with privacy policies in a pediatric private practice.

Requirements

Requires at least 1 year experience administering injections and working in private practice, proficiency with EHR systems, strong organizational and communication skills, and ability to handle confidential information professionally.

Full Description

About us Gastonia Pediatric Associates is a well established private practice in Gastonia, NC. We are customer-centric, team oriented work environment with high standards for patient care and patient experience. We have been serving three generations of families for over 65 years in our surrounding communities. We take great pride in our standards, worth ethic and strong culture of supporting each other as a cohesive team.. Position Duties Include any combination of these skills: -Triage Patients -Minor Lab testing on patients and administration of vaccines - Ensure efficient patient care flow with providers and manage appointment scheduling - Maintain and update patient records, including filing and organizing medical documents - Handle phone systems and ensure proper phone etiquette is maintained with incoming and outgoing calls - Greeting patients, checking patients in/out, and addressing billing inquiries and client concerns - Coordinate calendar management for Medical Providers and staff - Ensure compliance with medical office and state/federal privacy policies Qualifications: - Proficient in electronic health record (EHR) systems - Excellent organizational skills with the ability to multitask and prioritize tasks effectively - Exceptional emotional intelligence and professional language use during communications -Exceptional professional communication skills, both verbal and written - Attention to detail and accuracy as a professional -Professional appearance - Ability to handle confidential information in accordance with legal guidelines Join our team and contribute to providing quality healthcare services to our patients and their families . We offer competitive compensation, a benefits package including paid vacation, and a warm team-oriented supportive work environment. Apply now to be a part of our dedicated team of Pediatric professionals! Job Type: Full-time Pay: $18.50 - $19.50 per hour Benefits: • 401(k) matching • Free parking • Health insurance • On-the-job training • Paid sick time • Paid time off • Paid training • Retirement plan • Vision insurance Experience: • administering intramuscular injections: 1 year (Preferred) • Private practice: 1 year (Preferred) Work Location: In person

This job posting was last updated on 12/9/2025

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