Gartner

Compensation

Full Description

Employer Industry: Technology Research and Consulting Why consider this job opportunity: • Salary up to $202,500 • Opportunity for career advancement and growth within a dynamic organization • Work remotely with flexibility to manage your schedule • Engage with executive-level clients and make a tangible impact on their business strategies • Comprehensive benefits package, including generous PTO, 401k match, and stock purchase options • Join a diverse and inclusive team dedicated to professional development and collaboration What to Expect (Job Responsibilities): • Author high-quality, actionable insights based on research best practices • Deliver strategic advice to executive clients through various media, focusing on virtual engagement • Lead and coordinate research projects with colleagues and resourcesConduct regular meetings with clients to provide tailored advice in customer service and support • Create presentation materials for industry events and client briefings What is Required (Qualifications): • 12+ years of relevant experience in customer service and support • Demonstrated expertise with Agentic AI solutions and advanced conversational AI in customer service settings • Strong understanding of customer service initiatives and automation processes • Proven ability to engage and communicate effectively with executives and stakeholders • Excellent written and verbal communication skills, along with strong analytical and presentation abilities How to Stand Out (Preferred Qualifications): • Experience working with customer service technology vendors such as Salesforce, Genesys, or AWS • Familiarity with managing complex research projects and programs • Ability to work independently in a remote setting while collaborating across teams We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr