Garment Machinery Company, Inc.

Compensation

Full Description

Company Overview Garment Machinery Company, Inc. is a leading provider of commercial laundry equipment and services here in the United States. We are committed to delivering innovative solutions and exceptional customer support to our clients in the laundry industry. Summary We are seeking an experienced Call Center Manager to lead our customer support team at our location in Needham, MA. This role is vital in ensuring excellent service delivery and maintaining strong client relationships, reflecting our company's dedication to quality and efficiency. Responsibilities • Oversee daily operations of the call center to ensure high-quality customer service. • Manage and motivate a team of customer service representatives. • Develop and implement training programs to enhance team performance. • Monitor key performance indicators and prepare reports for senior management. • Coordinate with other departments to streamline communication and processes. • Handle escalated customer issues with professionalism and urgency. • Drive initiatives to improve customer satisfaction and operational efficiency. • Qualifications • Proven experience in managing call centers or customer service teams. • Strong leadership and team management skills. • Excellent communication and interpersonal abilities. • Proficiency in project management tools and techniques. • Multilingual abilities are a plus. • Ability to analyze data and generate actionable insights. • Experience in the laundry or machinery industry is preferred but not required. • Bachelor’s degree in Business Administration, Management, or related field is preferred. • Call-To-Action If you are ready to lead a dynamic team and make a tangible impact within a growing company, we invite you to bring your expertise to Garment Machinery Company, Inc. – where your leadership can shape the future of commercial laundry solutions. Job Types: Full-time, Part-time Pay: $51,736.48 - $62,306.30 per year Expected hours: 30 – 40 per week Work Location: Remote