Gap Inc.

Compensation

Full Description

About the Role Gap Inc. is seeking a driven and forward-thinking leader to join the Talent Management team as Manager of Operations. In this role, you’ll lead high-impact projects that enhance our learning experience & talent lifecycle programs — advancing our vision to become a high-performing house of iconic American brands that shape culture. You’ll report directly to the Director of Talent Management Operations and play a key role in shaping how we grow, engage, and enable our people. What You'll Do • Build and maintain detailed project plans, track milestones, and ensure timely delivery across talent & learning initiatives, creating single roadmap view to identify synergistic opportunities • Use data platforms to generate and analyze dashboards on key talent metrics, providing insights to HR and business leaders • Conduct vendor and contract management; operate as a key point of contact for Global Procurement, when needed • Evaluate and monitor intake / demand against resource allocation to drive insights around efficiency and Talent Management’s service level to the business • Support Talent Management’s budget forecasting and tracking, as well as the design of processes used within Talent Management to request and spend budget • Create and manage the Talent Management organization communication strategy (Town Halls, Coffee Chats, File management, quarterly newsletters, etc.) • Drive operational excellence & efficiency through process optimization and removal of project roadblocks to improve team agility and enablement Who You Are • Proven track record of leading project operations within complex, matrixed settings • Ability to work collaboratively and influence stakeholders at various levels • Exceptional communication, organizational agility, and systems thinking, with the ability to manage and navigate complexity • Demonstrated success in driving process improvements and delivering measurable outcomes in fast-paced environments • Ability to balance strategic intent with operational execution, solving challenges with a structured, outcome-driven approach • Curiosity and enthusiasm for emerging technologies and trends that elevate the employee experience and operational performance • 4+ years of experience in talent management operations, HR, or a related field. • Experience with HR systems (e.g., Microsoft Office, Workday) and reporting tools, with a strong understanding of data management