via Indeed
$70K - 90K a year
Develops and delivers training programs for IT support staff and end-users, including curriculum design, content creation, and training delivery.
Requires at least 5 years of relevant experience, with skills in training, presentation, IT & business acumen, and stakeholder management.
Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. How you'll make an impact Specializes in training programs/courses for internal IT support function professionals as well as employee end-users. Develops and delivers training courses/materials focused on the operation, maintenance and troubleshooting of off-the-shelf and customized end user systems and software applications. Applies foundational knowledge of IT software and systems to design curriculum/content (tests, visual aids, etc.), select appropriate delivery mechanisms (i.e., classroom, webcast, e-learning, etc.), and conduct training. Develops documentation for custom applications and packaged applications, using a variety of delivery mediums. Develops and monitors metrics for evaluating training course effectiveness. - Delivers, organizes, and provides access to training for new and existing IT and business professional employees - Designs training curricula and content to support training and ongoing learning/troubleshooting CAREER: Applies advanced knowledge of sub-function typically obtained through advanced education and work experience. Responsibilities may include: • Managing products, systems and/or projects/processes, and working independently with limited supervision. • Facing IT function related problems that are sometimes difficult and moderately complex. • Coaching and reviewing the work of lower-level professionals. About You Required: • Typically requires a University Degree and minimum 5 years of prior relevant experience, or equivalent experience. Preferred: • Presentation skills • IT & Business acumen • Business and technical writing • Professional development methodologies • Relationship/stakeholder mgmt Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Medical/dental/vision plans, which start from day one! • Life and accident insurance • 401(K) and Roth options • Tax-advantaged accounts (HSA, FSA) • Educational expense reimbursement • Paid parental leave Other benefits include: • Digital mental health services (Talkspace) • Flexible work hours (availability varies by office and job function) • Training programs • Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing • Charitable matching gift program • And more... • *The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
This job posting was last updated on 1/8/2026