Galent

Compensation

Full Description

We’re hiring a CRM Coordinator Join Galent and help us deliver high-impact technology solutions that shape the future of digital transformation Job Title : CRM Coordinator Location : Los Angeles, CA (Remote) Job Description : Experience : 3- 5 years Job Summary The CRM Coordinator supports the execution and operations of customer relationship management (CRM) initiatives, with a primary focus on in-app banner workflows. This role partners closely with cross-functional teams and vendors to ensure timely execution, accurate reporting, and smooth day-to-day CRM operations. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple tools and processes. Key Responsibilities · Own the end-to-end in-app banner workflow, including execution and reporting, in partnership with the vendor Redfast. · Log, track, and help resolve issues across CRM platforms, including Salesforce, Braze, SDKs, Redfast, and related tools. · Organize and maintain team assets, including naming conventions, calendars, and shared folders. · Assist in maintaining documentation, playbooks, and internal CRM processes to support team efficiency and consistency. · Provide coverage for CRM assignments when the Manager or Senior Manager is out of office, ensuring continuity of operations. · Support day-to-day CRM coordination and operational tasks as needed. Required Skills & Qualifications • Strong organizational skills with attention to detail • Ability to manage multiple tasks and deadlines simultaneously • Familiarity with CRM and marketing technology platforms (e.g., Salesforce, Braze, or similar) • Strong communication and collaboration skills • Comfort working with vendors and cross-functional partners Preferred Qualifications • 3+ years of prior experience in CRM operations, lifecycle marketing, or marketing operations • Experience working with in-app messaging or banner tools (e.g., Redfast or similar platforms) • Basic reporting or analytics experience