Galactic Fed

Compensation

Full Description

: • Serve as a senior partner to the AVP of Client Success, helping oversee the performance, development, and daily operations of all client-facing teams • Step in on client escalations or complex strategic questions, providing calm, confident leadership that keeps both clients and internal teams aligned • Join select VIP client calls or prospect conversations as a senior representative of Client Success • Identify recurring issues or inefficiencies across teams, propose solutions, and help implement improvements • Mentor and coach team members to grow their strategic thinking, client communication, and effective use of AI tools • Help document and standardize internal processes and best practices • Gradually take on more of the daily team leadership to free up the AVP to focus on long-term strategic initiatives and company growth Requirements: • 7 to 10 or more years in digital marketing, with at least 3 years managing teams and multi-channel client strategy • Most of your experience should be at a digital agency. Experience on the client side is a plus, but you should thrive in a fast-paced, multi-client environment • Strong background in demand generation and full-funnel strategy. You may have started in PPC, SEO, or as an account lead, then grown into a broader leadership role • Proven experience using AI and LLM tools (such as ChatGPT, Claude, Gemini, or similar) to support marketing strategy, campaign execution, reporting, and internal operations • A strategic thinker with a solutions-focused mindset who can simplify complex situations and help teams see a clear path forward • Comfortable owning outcomes and taking accountability when things do not go as planned, along with building action plans to prevent repeat issues • High emotional intelligence with strong conflict resolution skills and a true coaching approach to leadership • Excellent written and verbal communicator who can guide clients and teams with clarity and confidence • Experienced working in a matrix environment where many team leads are dotted-line relationships • Fluent spoken and written English About Galactic Fed: We appreciate you taking the time to explore this role. We’re looking for someone who is invested in helping lead our incredible team; someone who cares just as much about supporting people and building trust as they do about driving results for clients. If you’re energized by the idea of jumping into complex situations, guiding teams through challenges, and helping clients feel confident they’re in great hands, this could be a great fit. We’re excited to meet someone who’s not only a sharp strategic thinker, but also genuinely invested in coaching others and making the work better for everyone involved.