G-TECH Services

Compensation

Full Description

The priority on this role is call center management experience within healthcare. Bachelors degree is a MUST. 4 days a week remote/1 day a week in office. Potential contract to hire. full benefits while on contract. If you feel qualified, please reach out to me directly at Tcassidy@optechus.com along with applying here. • Liaison between the Call Center and the Call Center Vendor. Respond to concerns from Sr Health Service teams. • Workforce management - ensure enough staff to hit the metrics • Granting system access • Performance monitoring, reporting and meetings on weekly results • Request corrective action • Call Quality monitoring • Collaborate with TLs on coaching opportunities of staff • Coordinate training for the vendor staff Company DescriptionG-TECH is a WBENC-certified, women-owned recruitment and staffing firm with over 30 years of expertise in Engineering, IT, and Professional sectors. We partner with Fortune 100 corporations and mid-sized businesses, delivering top-tier talent that fuels innovation. Specializing in contingent staffing, direct placements, and project-based assignments, we craft customized workforce solutions that align with your unique business needs. At G-TECH, we bridge the gap between exceptional professionals and leading organizations, ensuring the right talent powers your success.