Fyxer

Compensation

Full Description

This might just be the best support job in the world. About Fyxer Since launching in May 2024 we’ve grown to $35 million in ARR. Fyxer is building an AI executive assistant that handles emails, scheduling and follow-up, freeing people in client-facing roles to focus on their customers. What You’ll Be Doing • Own the front line of customer support across chat, email and video - resolving issues end-to-end with minimal hand-holding • Diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when genuinely needed • Identify patterns in customer issues and turn them into process improvements, knowledge base content, and actionable insights for the wider team • Act as the connective tissue between Support, Sales, Product and Customer Success - ensuring nothing falls through the cracks • Help shape how we scale support as we grow, contributing to tooling decisions, workflow design and team playbooks You'll be backed by strong Customer Success & Product Engineering teams and empowered with the tools, training, and autonomy to proactively solve customer problems, drive impactful solutions, and grow your career at pace. What Success Looks Like • You operate independently and with high judgment - managing your own time, priorities and output without needing to be chased • You actively use AI in your workflow - you have opinions on what works, what doesn’t and where it’s heading • You consistently resolve complex technical issues with confidence and speed • You proactively refine key support processes • You're a trusted cross-functional partner who people actively seek out • You stay deeply connected to the team despite working remotely - communicating proactively, flagging early, and showing up when it matters What You Bring • 5+ years in customer or technical support, within a B2B SaaS environment • Strong written and verbal communication skills • Strong troubleshooting skills - you enjoy problem-solving and finding creative solutions • Curious, coachable, and driven to exceed goals • Startup-ready: adaptable, fast-moving, and hands-on • Experience with customer support tools such as Zendesk, Intercom, Jira, Linear, others • A genuine opinion and interest in AI and the future of work Salary and other bits: • Salary: $75,000 + $75,000 Equity • This will be a fully remote role with the ability to co-work locally • Private medical, pension and lunch provided everyday The Hiring Process • Submit your CV (no need for a cover letter) • We’ll review it • An initial call with someone from the hiring team to review your experience and motivation for joining (30 mins) • Customer case study with a panel (45 minutes) • Meet more of the team (30 minutes) The Fyxer Reality: Why We Win • The Trajectory: We grew from $1M to $30M ARR with a team of just 12. We are on track for $100M ARR by the end of 2026. • The Evidence: Ranked 7th in Andreessen Horowitz’s list of top AI apps. Every other company in that top 10 is valued at $10B+. We are the outlier. • The Culture of Agency: We hire exceptional people, give them total ownership, and get out of their way. • Zero Bureaucracy: No slow-motion decision-making. No "alignment" meetings for the sake of it.