Futonland

Compensation

Full Description

We are seeking a highly motivated and experienced Customer Service Manager to join our team. The ideal candidate must have a proven track record in customer service management, preferably within the furniture industry. If you thrive in a fast-paced environment, have exceptional people skills, and are passionate about delivering outstanding customer experiences, we want to hear from you! Responsibilities: • Oversee daily customer service operations, ensuring seamless interactions across email, phone, and online platforms. • Manage and respond to multiple customer inquiries via email and phone, providing timely and accurate information. • Handle escalated customer concerns and resolve issues with professionalism and efficiency. • Provide consumer feedback and insights to improve the customer experience and internal processes. • Work closely with the sales team to assist online customers and help drive conversions. • Confirm and follow up on orders, ensuring accurate processing and communication. • Maintain customer relationships through excellent follow-up and problem-solving skills. • Train and supervise customer service representatives, fostering a supportive and high-performing team. • Collaborate with logistics and warehouse teams to ensure smooth order fulfillment and delivery processes. • Utilize customer service software such as Zendesk, G-Suite, FedEx, and UPS Worldship (experience with these platforms is a plus). Requirements: • Proven experience in customer service management (furniture industry experience preferred). • Strong ability to effectively manage people, time, and multiple priorities in a dynamic setting. • Excellent verbal and written communication skills for professional customer interactions. • Solid understanding of sales processes and a customer-first approach. • Exceptional follow-up skills to ensure customer satisfaction. • A proactive problem-solver with a strong sense of ownership and accountability. • Relationship-building skills to foster long-term customer loyalty. • College education preferred. • Ability to thrive in a fast-paced environment and work with diverse personality types. • An assertive, motivated self-starter with a positive and team-oriented attitude. If you meet these qualifications and are excited about the opportunity to lead a customer service team in a growing furniture store, we encourage you to apply! Check us out online at Futonland.com