FUSTIS LLC

Compensation

Full Description

Job Title: ServiceNow Admin Location: Chicago, Illinois-Hybrid Interview: Video Work Authorization: USC, GC, & GC-EAD, H4-EAD – Only Duration:- 6+ Months Don't need or want a developer. Don't send that. Job Description: • Top 3 skill sets required for this role: 1. Understanding of basic platform administration (roles, ACL's, script includes, business rules, CMDB, etc) 2. Know how to debug in the ServiceNow environment using out-of-box tools 3. Javascript, XML, JSON • Nice to have skills or certifications: o 1. Knowledge of REST API's and how to debug them o 2. Performance analytics experience o 3. Certified System Administrator Experience • 2+ years IT experience, 1+ years working on ServiceNow • Xanadu+ - preferred • Portal, HR, ITSM, Customer Service, Catalog, MID Servers, Discovery Probes, Notify, Integrations, Scrum, ATF (automated-test framework), Transform Maps, JavaScript, XML, JSON, REST, SOAP Responsibilities • Configure and customize core ServiceNow applications (ITSM, CMDB, Change, Problem, Incident, etc.). • Collaborate with business analysts, administrators, and other stakeholders to translate requirements into technical solutions. • Build and maintain integrations between ServiceNow and external systems using REST, SOAP, or other methods. • Develop and maintain client scripts, business rules, UI policies, and flow designer flows. • Participate in platform upgrades and ensure customizations are compatible with new versions. • Conduct unit and integration testing and support UAT activities. • Write and maintain clear technical documentation. • Identify areas for improvement in platform performance, user experience, and workflow efficiency. • Provide support and troubleshooting for application issues and user inquiries. • Help solution new ideas to improve existing and future business processes • Work to uphold best practice and the integrity of the ServiceNow platform Education & Certification • B.S. in IT related field OR degree and equivalent work experience • ServiceNow Certifications – preferred ITSM, ITAM, CMDB, SAM, HAM, FSM • ITIL Certification – preferred Best Regards, Jaideep Shastri Sr. Technical Recruiter || FUSTIS LLC 916-915-9898 (O) X 106 | 916-365-9533 (D) | jaideep.shastri@fustis.com