FusionTek

Compensation

Full Description

Description: • Serve as the senior technical escalation point for Level 1 and Level 2 technicians and resolve complex support tickets. • Troubleshoot, configure, and manage advanced routing, switching, LAN, and WAN environments. • Diagnose and resolve high-level system, server, and network outages to minimize business disruption. • Assist with deploying, migrating, and upgrading client infrastructure, including firewalls, routers, switches, and cloud integrations. • Maintain detailed documentation of client networks, configurations, and standard operating procedures. • Mentor junior team members and support best practices across the help desk and engineering team. • Support disaster recovery scenarios and help recover client data during outages. • Work independently in a remote environment while collaborating proactively with clients and internal teams. • Communicate technical issues and solutions clearly to non-technical users. Requirements: • 3–5+ years of hands-on networking and advanced IT support experience, ideally in an MSP environment. • Must reside in the Continental United States. • Candidates in Pacific or Central time zones are preferred. • CompTIA Network+ certification is required. • Cisco CCNA or equivalent certification is preferred, or must be earned within 6 months of hire. • CompTIA Security+, Fortinet NSE4+, SonicWall SNSA, AZ-104, or MS-102 certifications are preferred. • Strong practical experience with routing and switching, LAN/WAN, VLANs, VPNs, and firewall management. • Experience with Datto Networking hardware is a major advantage. • Hands-on experience with Datto BCDR, Veeam, or Barracuda is a strong plus. • Deep knowledge of Windows Server, Active Directory, Office/Microsoft 365, and virtualization technologies such as VMware or Hyper-V. • Working knowledge of Microsoft Azure and/or AWS. • Proven ability to work independently in a 100% remote environment. • Strong written and verbal communication, time management, and collaboration skills. • Ability to explain complex technical concepts with clarity and empathy. Benefits: • Competitive salary of $85k–$95k per year. • Quarterly bonus eligibility of up to 4% based on departmental KPIs and metrics. • 100% remote work across all 50 states. • Comprehensive medical, dental, and vision coverage. • 401(k) plan with 4% company matching and immediate vesting. • Generous PTO, paid company holidays, dedicated birthday PTO, and an additional floating holiday. • Educational reimbursement for certification tests and access to company-supplied training resources. • Salary increase after successfully completing approved certifications. • Monthly cell phone stipend. • Team culture with fun events and opportunities to connect with colleagues.