Funlab

Compensation

Full Description

Be yourself. Love, Funlab. Welcome to Funlab – the world’s premier creator of competitive socialising experiences and the first B Corp-certified company in our industry. That means we’re serious about using fun for good - creating epic experiences while making a positive impact on our people, our communities, and the planet. With eight fun-inducing brands, 50+ venues across Australia, Aotearoa (New Zealand), and North America, and over 2,000 incredible Motherfunners, we’ve been crafting joy, banter, and unforgettable moments since 2001. Every day at Funlab is different (just like our Motherfunners), and we love it that way. We’re all about creating a kind, safe, and inclusive workplace where you can be yourself, grow, and have a blast while doing it. No matter where you’ve been – or where your journey with Funlab takes you – the opportunity to learn, develop, and amplify your skills is always within reach. Now, we’re on the lookout for a Sales & Events Manager to join the team in Austin, TX - people who are passionate about service, driven by fun, and ready to create unforgettable experiences. What You'll Do: • Take function enquiries (leads) via various channels for our Austin location and provide timely and accurate information for our guests; • Develop a thorough working knowledge of Funlab Event procedures and limitations; • Provide written quotations for custom events and packages; • Convert function enquiries into bookings using the sales toolkit, providing tailored packages where possible to suit guests needs; • Create opportunities to upsell and enhance the function booking and guest experience; • Develop and maintain great client relationships with 100% human interactions; • One team, one dream...Collaborate with team members to provide consistent experiences and interactions; • Liaise with colleagues, venue teams and additional stakeholders in regards to function bookings, changes, menus etc; • Prepare event orders / run sheets in accordance with release schedules, ensuring accurate and comprehensive details for smooth running of the event in venue; • Handle customer complaints and feedback and be comfortable with escalation processes; and • Champion Funlab’s Core Values in any and all interactions (with guests, internal and external stakeholders) Why Work With Us? • You get to be part of an innovative and people focused company! • We are growing and we’re growing fast, launching multiple venues each year • You'll be a part of a close knit, high performing team with a focus on culture and engagement • Development and growth opportunities • A competitive salary - not to mention work/life balance! • Free activities at all Funlab venues • And really...just because we're AWESOME!! What You've Got: • Energy, enthusiasm, positivity - and bucketloads of it! • Experience working in a customer service environment • Experience in an events, bookings and/or sales environment • Proven ability to effectively multi-task and problem solve quickly • Strong written and verbal communication skills, including competency in effectively communicating with different stakeholders • Exceptional attention to detail, prioritisation and time management skills • Confidence and proficient in using Mac and Google Suite • Experience with Salesforce would be considered advantageous • A burning desire to show what you've got and what heights you can take the business! Keen? At Funlab, we believe it's this unique and enthusiastic culture that makes us great to work with! If you're a hard worker who's passionate about people and willing to go above and beyond to show us what you've got, then get in touch already! We can't wait to hear from you! Don’t self reject! We know that women and people in underrepresented communities lean towards applying to roles where they tick all the ‘What You’ve Got’ items, at Funlab we hire for attitude, not skills, so don’t rule yourself out just yet, you might be the Motherfunner we’re looking for!