Function Health

Compensation

Full Description

Company Overview: Function was founded with a singular focus: empower you to live 100 healthy years. We’re doing that by using the best available technology to make sure people don't suffer or die a preventable death. Function has been recognized as one of Fast Company’s Most Innovative Companies of 2024, and is venture-backed by Andreessen Horowitz (a16z). Hundreds of thousands of members have joined Function to take control of their health. We are growing our team and seeking out world-class talent that deeply believes in our mission to positively impact global health, has a relentless bias toward action, and a growth mindset. Function fosters a collaborative and dynamic environment, where every day we are building the future. Role: The Membership Acquisition and Renewals team directly supports Function Health’s revenue engine—from a member’s first interaction to an inquiry from a small business owner to renewal moments that define long-term impact. The Senior Manager, Membership Acquisition and Renewals is a critical leader at the intersection of member experience, revenue growth, and operational scale. This role owns the systems, teams, strategy, and execution that power Function Health’s small/medium-sized business (SMB), membership renewals, and prospective member inboxes—directly influencing conversion, retention, and lifetime value. You’ll have the opportunity to shape how Function scales member operations, influence how AI transforms frontline work, and build highly engaged teams that engage with hundreds of thousands of Function members. This is a high-impact role for an operator who thrives in fast-paced environments, loves building from scratch and refining what already exists, and is excited to use AI as a force multiplier for teams, all while delivering a high quality experience for our customers. Additionally, as a member of the Operations senior leadership team, you’ll help shape the strategy, culture, and mindset of the Operations organization while playing a hands-on role in driving Function’s continued growth. This role is best suited for those energized by fast-paced environments, excited to build in a high-growth setting, and deeply motivated by our mission at Function. If you're looking for meaningful challenges, dynamic work, and the opportunity to make a real impact—we’d love to meet you. Key Responsibilities: Lead strategy and end-to-end operations for SMB, renewals, and prospective member inboxes, ensuring high-quality execution against clear KPIs that drive revenue, retention, and customer satisfaction. Partner cross-functionally to identify and execute high value lead conversion and renewal strategies, backed by data and experimentation. Build a high-performing team of 10-15 leaders and agents, in addition to managing an ongoing partnership with our BPO partner. Known for fostering high engagement, accountability, and pride in delivering outstanding member experiences. Treat AI as a core part of the team - driving adoption of AI-powered support, automation, and self-serve workflows and partner with internal teams to ensure AI outputs are accurate, measurable, and continuously improving. Continuously evaluate staffing models, workflows, and tools to ensure the department scales sustainably. Regularly report progress on KPIs to key stakeholders. Required 7+ years of experience in operations, customer success, support, or a related field, with people leadership and strategy responsibility. Proven track record running efficient, KPI-driven teams that deliver strong CSAT and retention outcomes with high employee engagement scores. Known for building a member-first, data-driven, ownership-oriented, growth-mindset culture. Experience managing managers, frontline agents, and offshore/BPO partners. Strong analytical and operational judgment, with the ability to turn data into action. Strongly Preferred Deep enthusiasm for AI, automation, and self-serve systems, with hands-on experience applying them in operations. Experience leading teams in subscription-based, SMB-focused, or high-volume member environments. Comfort building structure in ambiguous environments and scaling systems through growth. Experience partnering cross-functionally with Marketing, Product, and Technical teams to drive lead conversion and revenue. To be a strong fit, you embody our Core Values: Ruthless Prioritization: We don’t let perfect get in the way of progress. We move quickly to drive value, not perfection. We prioritize what drives impact. We never compromise on standards of excellence. Member-First, Always: We design and deliver like we’re caring for someone we love. We create clear, actionable, human experiences. We prioritize responsiveness, peace of mind, and outcomes. We empower members with truth, clarity, and care. One Team, Moving Fast: We are aligned in purpose, prioritization, and speed. We gather diverse perspectives to make informed decisions. We clear paths for each other and move fast together. We communicate clearly and respectfully, rallying around shared goals. Radical Ownership, Relentless Execution: We don’t just ship—we own outcomes and drive results. We act with urgency and precision. We anticipate, initiate, and follow through. We meet challenges with grit and pragmatism. We embrace new tech to deliver better outcomes. Mission Over Ego: We are ruthlessly aligned to our mission—and leave ego at the door. We disagree and commit. We don't tolerate politics or withholding information. We operate with honesty, transparency, and respect. Sustained Integrity in Every Detail: We earn trust by obsessing over accuracy, quality, and clarity in everything we do We prioritize clinical precision—data must be right. We sweat the details because outcomes depend on them. Why You'll Love Working With Us: We value our team at Function and offer a competitive salary and benefits package, flexible working hours, and a dynamic work environment where creativity and innovation are encouraged. If you are a highly motivated and experienced individual who is passionate about using technology to improve people’s lives, we would love to hear from you. At Function, we celebrate diversity and are committed to building an inclusive and equitable workforce. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, sex (including gender identity and sexual orientation), national origin, age, disability, veteran status, marital status, ancestry, or any other characteristic protected by applicable law. Join the Function Health team and become a part of our mission to revolutionize healthcare. Work with us to make a difference in the lives of thousands, ensuring a healthier future for all. Discover more about us and how we're changing the face of healthcare at Function Health. Important Notice: Legitimate communication from the Function Health team will always come from an email address ending in @functionhealth.com. Function Health will never request personal information such as banking details or payment during the hiring process. Please be cautious of communications or job offers that come from other email domains, instant messaging platforms, or unsolicited calls. If you ever have doubts about the legitimacy of a communication, please reach out to us directly at talent@functionhealth.com.