Fullsteam

Compensation

Full Description

It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients. Primary Responsibilities: Customer Success • Serve as the primary point of contact for Light Tier Product customers, providing onboarding, product education, and personalized guidance to ensure successful adoption. • Develop proactive engagement strategies (e.g., scheduled check-ins, guided sessions) to minimize churn and maximize product utilization. • Gather customer feedback and collaborate with Product and Customer Success teams to improve features and overall experience. Training & Enablement • Design and develop training materials, documentation, and videos for the Light Tier Product. • Deliver internal training sessions for Customer Success team members and assist with onboarding new hires. • Collaborate with leadership to build scalable training programs that can expand to all product offerings in the future. Ongoing Responsibilities • Maintain a portion of the existing CSS book of business while prioritizing Light Tier product adoption initiatives. • Track and report on customer engagement metrics, training effectiveness, and areas for improvement. Minimum Qualifications: • 2+ years of experience in Customer Success, Account Management, or a related role. • Strong ability to communicate complex information in an easy-to-understand manner for both customers and internal teams. • Experience creating training resources (videos, guides, presentations) is strongly preferred. • Excellent organizational skills with the ability to manage multiple priorities and deadlines. • Familiarity with SaaS products and customer onboarding best practices. Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.