FUJIFILM Corporation

Compensation

Full Description

Job Description: • Process and manage turn over to service Audits from various internal teams. • Manage and administrate MI service operational applications. • Automate, Control, XTAM, SecureLink. • Manage back-end reporting process to assist in License Compliance. • Manage billable projects handled by the TAC. • Maintain and manage multiple SalesForce queues for assisting the overall TAC goals. • Assess hardware, software and network related issues on customer systems and provides solutions for repairs by performing remote troubleshooting, diagnostic evaluations and routine inspections on medical imaging systems. • Provide product module and/or sub-module specific advanced support, guidance and assistance to Customer Support Engineers and other staff. • Liaise with engineering development and support staff to analyze product malfunctions requiring engineering action. • Collaborate with other internal and external groups on solving complex technical issues and developing innovative solutions. • Effectively document problems and solutions into a product knowledge database. • Assists in developing troubleshooting guides, bulletins, software files and similar resources on existing products. • Maintain expert working knowledge of current medical imaging products and related technologies by staying abreast with the latest industry advances. Requirements: • Minimum of 7 years of industry related professional experience • ConnectWise Certification for Automate • Advanced working knowledge of current network technologies • Working knowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022+) • Networking, SQL Server and Oracle expertise • Advanced knowledge of Synapse workflows and their implementations • Advanced knowledge in Synapse application front end • Advanced knowledge of medical informatics hardware (VMWare and Storage Solutions) • Experience with clinical data transfer protocols and interfaces (HL7 and DICOM) • Industry-specific certifications in relevant technical background (Microsoft, VMWare, Cisco certifications) • Security Certifications (Security + or the equivalent) • Superior communication and interpersonal skills • Ability to make independent decisions based on interpretation of technology data and product knowledge Benefits: • Competitive salary • Health insurance • Remote work options • Professional development opportunities