FUJIFILM Corporation

Compensation

Full Description

Job Description: • Direct the FST equipment installation process to ensure timely and quality performance • Work with FST and Technical Advisor Group to provide resolution to escalated customer problems • Manage daily activities of assigned customer support group • Develop strong working relationships with internal and external customers • Provide problem resolution to customers on escalated product issues • Interact with sales personnel to ensure technical services and support are properly delivered and all billing is clearly understood • Direct skill set training for technicians to ensure that support is delivered at a high level • Complete and submit service activity reports and paperwork timely to the appropriate group/department • Communicate product issues to the Technical Advisor Group so they can be escalated to the manufacturer • Participate in the interviewing, hiring, and performance management process for assigned FST’s • Provide Sales assistance in demos and/or customer visits • Attend training classes for product updates and new products • Monitor critical accounts to accomplish quick and effective problem resolution • Monitor weekly, monthly and annual reports and direct FST actions based on reported data • Perform related duties as assigned by manager Requirements: • HS Diploma or GED • 3+ years management experience • 5+ years field experience in in a technical service industry • Experience with toner-based presses, inkjet equipment, color management, and/or prepress products and software applications • Knowledge of current Graphic Arts Industry technology and trends • Ability to work under highly stressful customer situations • Ability to communicate with vendors and clients in an efficient and professional manner • Outstanding customer relations skills • Excellent problem-solving and decision-making skills • Highly developed interpersonal skills and ability to work with others • Ability to achieve corporate and departmental goals by effectively managing a geographic team and customer base • Possess necessary skills/attributes to include excellent communication skills (both verbal and written) • Working knowledge of a CRM tool and Microsoft applications • Valid Driver’s License • Ability to travel approximately 60% Benefits: • Medical • Dental • Vision • Life Insurance • 401k • Paid Time Off