Fueled

Compensation

Full Description

Job Description: • Provide front-line technical support: Actively monitor and respond to client support tickets, triage bugs, clarify UI/UX requirements, and maintain strong, empathetic live communication skills. • Support diverse, high-volume projects: Work across a large portfolio of concurrent client projects. You will frequently switch contexts throughout the day to resolve varying support requests, implement quick fixes, and push feature updates without sacrificing quality. • Develop and maintain enterprise front-ends: Update, and maintain complex WordPress themes and custom Gutenberg blocks using React.js, modern CSS, and JavaScript. • Enhance UI/UX and legacy interfaces: Debug cross-browser issues, improve responsive design and accessibility on legacy systems, and ensure seamless visual integration across multiple client sites. • Support & shape our product offerings: Help maintain and enhance the user interfaces and front-end integration of our public product offerings like ElasticPress.io and SiteWatch. Requirements: • You are a front-end WordPress pro. You are highly experienced with modern CSS, JavaScript, React.js, and Gutenberg block development, with a solid foundational understanding of PHP to navigate WordPress architectures safely. • You are an effective communicator. You excel at explaining technical front-end concepts in client-friendly terms, possess strong empathy for user issues, and thrive in written client interactions. • You are an effective problem solver. You are highly skilled at debugging UI glitches, resolving CSS/JS conflicts, optimizing legacy theme codebases, and ensuring cross-browser compatibility. • You are adaptable and hyper-organized. You are comfortable managing a high workload and a ticketing queue, effortlessly switching contexts between 5–10 different client projects in a single day, and delivering high-quality work under varying demands. • You are a self-starter and ongoing learner. You are eager to tackle emerging front-end technologies, modern accessibility standards, and AI tooling, applying this knowledge to solve practical client challenges efficiently. Benefits: • Competitive salaries and benefits