Fuel Cycle

Compensation

Full Description

Overview As a Research Manager, you will serve as the primary analyst on a range of quantitative and qualitative research projects, managing the full execution of projects that address the major business questions for our Fortune 500 clients across a variety of industries. While being a key client communicator, you will be working alongside other research team members to ensure research and business objectives are achieved and high quality, insights-driven output is delivered. The ideal candidate will have considerable familiarity with quantitative research methodologies (i.e., brand equity, concept testing, segmentation) and qualitative research (i.e., IDIs, focus groups, discussion boards), and effective client communication skills. The role offers a growth oriented career path along with a learning environment where you will expand and develop your market research and leadership skills. This position follows a hybrid work model and is based out of our Los Angeles HQ or NYC hub, with an on-site presence required 3 days/week. Key Responsibilities: Research Execution and Quality Assurance • Perform tasks and responsibilities required with thoroughness to produce high-quality, high-accuracy market research deliverables. • Load, test, and proofread all research surveys and content on staging before posting live to production. • Assure data accuracy and relevance to objectives at every step in the project process to ensure the data is both internally consistent and demonstrates face validity. • Design and program research instruments (utilizing multiple methodologies, both qualitative and quantitative within the community) to answer research and business questions . • Learn and become an expert user of the Fuel Cycle Research Engine platform to execute research projects efficiently and effectively. Project Coordination and Management • Efficiently manage time to coordinate and execute project components for multiple projects. • Prioritize tasks, communicate effectively, and remain flexible to meet client needs. • Ensure all project components are executed within scope contract and/or project proposal, and all timelines for met. Collaborate with cross-functional teams (community management, programming and data processing teams, Customer Experience) to deliver all project components in a high quality, timely manner to ensure client needs are met. • Assist with daily moderation of research activities in the communities and extract insights. Oversee data collection and ensure quotas are met and data quality is achieved. • While still an independent contributor, you will assist in mentoring and training more junior team members to continue developing their skills. Deliverable Management & Project Satisfaction • Analyze data and develop insightful results or “story” that addresses business objective in a clear and concise, visually appealing format. Your Success Metrics: • Quality and Accuracy: Maintain a data accuracy rate of 95% or higher across all research projects. • Project Efficiency: Complete 90% of projects within the agreed timelines and budget. • Internal Customer Experience Satisfaction (Receive a rating of 4 or higher on a 5-point scale for 90% or more of your projects) • Insights and Impact: Generate actionable insights that lead to measurable business impact for clients. Who you’ll work with: • Research Excellence and Customer Experience • Community Management • Programming and data processing partners