Director of Client Success Management
Compensation
$120K - 180K a year
Responsibilities
Define and execute client success strategy, lead AI tool integration for client interactions, and manage a high-performing client success team.
Requirements
8-10+ years in client success with 3-5+ years senior leadership in SaaS/technology, experience with AI-driven customer success tools, and strong operational and team-building skills.
Full Description
A company is looking for a Director of Client Success Management. Key Responsibilities • Define and execute a client success strategy aligned with company goals • Lead the integration of AI-powered tools to enhance client interactions • Directly manage a team, setting clear expectations and fostering a culture of excellence Required Qualifications • 8-10+ years of experience in Client Success, with 3-5+ years in a senior leadership role • Proven success in leading client success operations in a SaaS or technology organization • Experience with AI-driven tools or customer success technologies • Strong understanding of customer lifecycle and operational best practices • Track record of building high-performance teams and delivering measurable outcomes
This job posting was last updated on 9/17/2025
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