Fresenius Medical Care

Compensation

Full Description

Description: • Perform collection follow up with patients on delinquent and/or non-delinquent accounts for medical providers in a high-volume call center environment • Assist patients in the resolution of outstanding payments from past due accounts • Identify problem accounts and escalate as appropriate • Update the patient record to identify actions taken on the account • Achieve monthly department collection goal and maintain minimum production standards • Achieve quality assurance scores that meet department requirements • Provide excellent customer service during all interactions and work within company attendance guidelines • Perform responsibilities in compliance with company policies and HIPAA regulations • Assist with various projects as assigned and potentially focus on specific departments or locations Requirements: • High School Diploma required • 1 - 2 years' related experience • Ability to multitask within multiple channels of technology • General computer skills (word processing, spreadsheet, email applications) • Detail oriented with analytical and organizational skills • Good interpersonal skills and ability to work cohesively within a team • Excellent oral and written communication skills • Ability to provide customer service in a high-volume call center environment • Must comply with HIPAA rules and protect confidential information • Fresenius maintains a drug-free workplace in accordance with applicable federal and state laws Benefits: • 100% Remote work / work from home • Competitive salary ($18.50/hr - $24.50/hr) • Pay differential for bilingual English/Spanish • Monthly Commission Bonus Program • Excellent benefits • Potential for advancement with a large stable industry leader • Mon-Fri 10am-7pm CST shift availability