Frazer, Ltd.

Compensation

Full Description

Description Do you enjoy becoming the go-to expert on technical processes and take pride in ensuring accuracy in every detail? Are you skilled at tracking, documenting, and validating technical data across systems, and committed to getting it right the first time? When working with new processes or technical information, do you dig in thoroughly to understand all the facts before making recommendations? Do you excel at explaining complex processes to customers and colleagues in a clear, understandable way, while proactively identifying and resolving issues? Are you someone who suggests improvements to increase efficiency and thrives in a collaborative environment, coordinating across departments to ensure customer satisfaction and successful project outcomes? If this sounds like you, then we need to talk... Frazer, a leading builder of emergency medical vehicles, is currently seeking a Technical Sales Specialist to join our team. The Technical Sales Specialist at Frazer reports to the Sales Operations Director, and is responsible for overseeing the end-to-end process of Customer Provided Items (CPI), ensuring seamless execution from order processing to unit delivery. Your technical expertise will be essential in effectively addressing customer inquiries and concerns regarding CPI, providing thorough troubleshooting advice and technical support while maintaining clear and timely communication with both customers and internal stakeholders throughout the process. What Does a Week in the Life of the Technical Sales Specialist Look Like? • Track and document CPI across platforms, validating accuracy and technical compatibility. • Inform customers about the process expectations and detailed CPI requirements included in their estimate, along with deadlines for item receipt, providing regular updates on received items and outstanding requirements. • Act as the CPI technical liaison and customer support by collaborating and effectively communicating across internal departments, and customers, resolving CPI related issues. • Recommend productivity enhancements for improved efficiency. Secondary Duties: • Limited Edition Book Release support as needed. • Represent the Sales Operations Team in meetings as assigned by manager. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee in this role. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Education and Experience: • College Degree or equivalent experience in a related field. • Excellent communications skills • Understanding of manufacturing processes and customer service practices • Proficient computer skills • Ability to pass pre-employment screenings and motor vehicle record check. • Reliable form of transportation and vehicle insurance. • Minimum one year experience Preferred Education and Experience: • Experience using Google Suite, Enterprise Resource Planning (ERP) and Customer Resource Management (CRM) systems What's it like to be a part of the Frazer Family? Frazer is a fast-paced company that is creating some of the most innovative vehicles in the world. You'll find a unique team of individuals who continue to push the boundaries of what is possible in the Healthcare and EMS space. A diverse team, a great culture, and a positive work environment are just some of the things that make working at Frazer so rewarding. What Kind of Employees Thrive at Frazer? Frazer is a company with a diverse group of employees from all over the world. Frazer welcomes employees with all types of backgrounds, cultural and socio-economic backgrounds. If you are hard working, honest and drug-free, you will love working at Frazer. Safety & Drug Policy Employee health and safety is a priority here at Frazer. We're committed to providing a safe, secure and productive environment for our Frazer family. To help with this, we perform thorough background checks during the hiring process for all candidates. Convictions will not disqualify you from employment at Frazer, but failure to tell us about it up front will. Also, Frazer has a zero tolerance drug use policy and you must pass a pre-employment drug screen. If you can't pass it, we're not the place for you. A True Culture Frazer is a company that relies on its core values and the drive of its people. With a focus on longevity and employee success, Frazer welcomes its employees to push the envelope and drive improvement across all aspects of the company. At Frazer, you can unleash your potential! Employee Driven Benefits At Frazer, we take pride in listening to what our employees want in benefits. We've come up with a unique set of employee benefits and designed them around our culture. • Weekly paycheck, so you can shop every Friday! • Health Care Insurance • Dental Benefit options • 401k plan with a company match! • Disability Insurance • Paid Time Off that begins accruing your first day of employment • Eight paid company holidays and the ability to take time off during company shut down from Christmas to New Year's Day! • The "Company Kitchen" on site for lunch and snack choices • Flexible Work Schedules • Professional development and skills training • Free Life Skills Training such as financial wellness classes How Performance is Evaluated Communication and collaboration are key at Frazer and we encourage an environment filled with positive feedback and constructive criticism, to unleash your potential for real professional growth! We use things like self-evaluations, group reviews, and quarterly check-ins to help define a clear path to success. You will also have an opportunity to give feedback to peers to help them to grow in their roles as well. Skills (to Pay the Bills) Here's a list of a few competencies that the Technical Sales Specialist at Frazer should have... • Confident, independent, competitive, self-starter • Reserved, quiet, serious, sincere • Somewhat tense, impatient, quick • Accurate, careful, thorough, self-disciplined, dutiful Software Knowledge Also, here are a few software packages that the Technical Sales Specialist would eventually need to be versed in. Don't worry . . . we expect some on-the-job training. • Google G-Suite (Gmail, Documents, Drive, Spreadsheets, etc.) • UKG (HRIS) Oh, and $alary Of course, we didn't forget salary... Frazer offers competitive pay and this role will start with a salary between $30.00- $35.00 per hour depending on education, certifications, and experience. Work Schedule The Technical Sales Specialist will work Monday - Thursday 7:00 AM-4:30 PM, Friday 7:00 AM - 11:00 AM. Frazer currently runs two shifts, Monday through Friday with overtime on weekend work as needed. Late afternoon/evening/weekend hours may be required as needed. Work schedules may change to accommodate production needs. Application Process If this sounds like a great opportunity to you, visit our website to complete the following steps: • Online application • Resume and optional cover letter • Culture Index Survey - as part of our process, please take this short survey (5-12 minutes to complete) on a computer, tablet, or laptop NOT a smart phone. It does not always function properly on smart phones and is difficult to see. Also, please take the survey in your native/first language (there are multiple choices besides English in the drop down menu if needed). • WOTC Questionnaire- Frazer participates in the Work Opportunity Tax Credit (WOTC) program, which is a federal program designed to encourage the hiring of members of certain demographic groups that typically have more difficulty securing and retaining employment. While this is optional, we encourage you to answer the following questions, completely and honestly, your answers will be kept confidential and will have no effect on your job opportunity or any benefits you or your family may be receiving. Thanks again for your interest in Frazer. Should your skills and qualifications meet those of the position, we will contact you further. Please check your email for further application status updates. We look forward to hearing from you!