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Frank Smith Insurance Inc.

via Indeed

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Front Office Coordinator

Swansea, MA
full-time
Posted 10/22/2025
Verified Source
Key Skills:
Customer service
Office administration
Phone call management
Client profile management
Document handling and filing

Compensation

Salary Range

$40K - 46K a year

Responsibilities

Greet clients, manage phone calls, maintain office organization, handle paperwork, and support the insurance team.

Requirements

High school diploma or equivalent, strong communication and interpersonal skills, attention to detail, and ability to multitask in a fast-paced environment.

Full Description

Job Description: We are seeking a friendly, self-motivated, and organized team member to join our small but fast-paced boutique style insurance agency. In this role, you will be the welcoming face and first point of contact for clients and visitors, ensuring they have a warm and friendly experience while providing excellent customer service and efficiently handling office tasks. This is a full-time, 40-hour week position. Salary Range: $19-$22/hr. depending on experience. Key Responsibilities: • Warmly greet clients and visitors, creating a professional and welcoming atmosphere. • Efficiently manage a high volume of phone calls, directing inquires and taking detailed messages with patience and friendliness • Maintain office organization, including managing incoming and outgoing mail. • Scanning, uploading, printing, and filing paperwork • Create, maintain and update detailed client profiles • Provide essential support to the insurance team with various supportive duties. Qualifications: • High school diploma or equivalent. • Excellent communication and interpersonal skills. • Strong attention to detail and ability to manage multiple tasks in a fast-paced environment. • Prior experience in an office or customer service role is a plus but not necessary

This job posting was last updated on 10/23/2025

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