Fragomen

Compensation

Full Description

Job Description Job Summary: We are seeking a highly skilled Senior Director in the Business Process Organization with exceptional communication abilities to lead opportunity identification and implementation initiatives within our firm. The ideal candidate will possess a unique blend of business acumen and strong communication skills to articulate strategy, influence stakeholders, and drive successful outcomes. How you will make a difference as a Senior Business Process Director at Fragomen: Lead, mentor, and develop a global team of strategy and operations professionals. Provide strategic guidance and hands-on leadership for initiatives involving the creation, scaling, and stabilization of global operational service centers, ensuring alignment with the firm’s overall operating model and performance goals. Lead cross-functional teams in assessing current processes, identifying areas for improvement, and developing actionable plans for implementation. Serve as a strategic advisor to firm leadership on operational matters, providing insights and recommendations on a portfolio of optimization opportunities. Collaborate with practice group leaders and department heads to ensure alignment between improvement efforts and strategic priorities. Deliver high-impact presentations and communications that articulate strategic priorities and business impact. Develop and articulate clear and compelling business cases for change, aligned with the firm's goals, vision, and client-centric approach. Effectively communicate the rationale, objectives, and expected outcomes of change initiatives to firm leadership, practice groups, and staff at all levels. Lead stabilization initiatives for at-risk clients, ensuring service continuity and satisfaction. Monitor and evaluate the impact of process changes on key performance indicators (KPIs), client satisfaction, and employee engagement, making adjustments as needed. Lead by example in fostering a culture of open communication, transparency, and collaboration within the firm, encouraging input from all stakeholders. Leverage a variety of communication channels, including written communication, meetings, and digital platforms, to ensure effective dissemination of information and feedback loops. Stay informed of industry trends, emerging technologies, and best practices in change management and communication strategies, incorporating relevant insights into firm initiatives. Leverage your valuable skills at Fragomen: Bachelor’s degree in business administration, communications, law, or a related field; Master’s degree preferred. 10+ years of progressive operational leadership experience, including direct, hands-on involvement in service centers, operational transformations, process improvement, or strategic consulting, ideally within a professional services environment. Demonstrated ability to build and manage data-informed, high-performing teams with a track record of delivering measurable business results (e.g., improvements in cycle time, productivity, or service quality). Strong strategic and analytical capabilities, including the ability to translate firm-level objectives into operational plans and measurable outcomes. Proven expertise in financial modeling, benefit realization, and data-driven decision-making. Experience building, scaling, and supporting global operations or shared service centers preferred. Deep knowledge of operating model design, process re-engineering, and performance management frameworks, with a demonstrated record of implementing improvements that drive operational efficiency. Exceptional written and verbal communication skills, with the ability to distill complex concepts into clear, compelling narratives for diverse audiences. Skilled in leading discussions, workshops, and executive-level presentations that influence decisions and drive alignment. Proven ability to influence and engage stakeholders at all organizational levels, including senior leadership, partners, attorneys, and operational teams. Proficiency with project management methodologies and tools, with evidence of leading complex, multi-stakeholder initiatives to successful implementation. Ability to maintain confidentiality and handle sensitive information with discretion. Demonstrated commitment to innovation, continuous improvement, and delivering high-quality client service, supported by measurable contributions in previous roles. All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations. Fragomen is a leading firm dedicated to immigration services worldwide. The firm has more than 6,000 immigration professionals and support staff in more than 60 offices across the Americas, EMEA and Asia Pacific. A member of the Am Law 100 and Am Law Global 100, Fragomen offers immigration support in more than 170 countries. Fragomen’s professionals are respected leaders in the immigration field, and the firm is regularly recognized as a leading employer of minority and female attorneys. The firm supports all aspects of global immigration for corporate, academic, nonprofit, and individual clients, including strategic planning, quality management, reporting, case management and processing, compliance program counseling, representation in government investigations, government relations, complex matter solutions, and litigation. Fragomen is a long-time leader in the immigration technology space and continues to lead the way in the digitization of the immigration journey. It has created Fragomen Technologies Inc., a Fragomen subsidiary focused on the nexus of law and technology to further enhance its technology offering. These capabilities allow Fragomen to work in partnership with individuals and corporate clients across all industries to plan talent strategy, facilitate the transfer of employees worldwide, and navigate complex challenges. Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status. At Fragomen, we do meaningful and impactful work for our clients and put a focus on our Responsible Business Practices: #LifeAtFragomen: We drive innovation and change. We respect colleagues, embrace diversity, and empower others. #FragomenForward: At Fragomen, pursuing an equal, diverse, and inclusive workforce goes beyond a policy. It’s part of our DNA—and always has been. Year after year, we are recognized as leaders in diversity in our industry. Giving Back. We have a deep history of giving back to the communities where we live and work—and we continue that mission today. Serving the less fortunate by providing advice and community support where it is most needed allows us to help immigrants secure a better future for themselves and their families. Corporate Social Responsibility. We believe there is more to success in business than generating profit—we want to do well by doing good. We are committed to considering the impact that our business decisions have on our people, our planet, the communities in which we work and our clients. Sustainability. Fragomen is focused on sustainability in our business operations and practices—and we know there is much work to be done, with countless opportunities available to minimize our impact on the environment Well-being. We are committed to implementing firmwide initiatives that support the health and wellness of our people, including programs to address work-life balance and benefits that cover a wide range of well-being needs of all employees. Our #FragomenWorks program provides the ability to be successful at home or in the office, via Hybrid & Remote work arrangements. Our Feedback Works process includes three managerial check-ins per year to help you progress in your career. Unique learning programs like: Fragomen Academy, Leadership Academy, Practical Management Academy, and Regional Development Conferences.