Fragomen

Compensation

Full Description

Job Description The Network Control/Administrator plays a key role in the design, implementation, operation, support and optimization of Fragomen’s global network infrastructure. This position is responsible for ensuring the reliability, scalability, and security of LAN, WAN, wireless, and data center network systems. The incumbent will be involved in complex network initiatives, provide Tier 2 support and collaborate across business and IT teams to align network strategy with organizational goals. This role is predominantly for a wireless network engineer to design, manage and support the global wireless infrastructure. Essential Duties & Responsibilities Network Operations & Administration Manage, configure, and maintain the firm’s enterprise network, including SD-WAN, routers, switches, firewalls, wireless systems, and VPNs. Oversee installation, configuration, maintenance, and troubleshooting of all network components and services. Ensure optimal performance and resilience of LAN/WAN, SD-WAN, and cloud-connected infrastructures. Conduct proactive monitoring, capacity planning, and performance analysis using tools like SolarWinds, LogicMonitor, and LiveAction. Maintain documentation of network configurations, processes, troubleshooting guides, and change management records. Strategic Planning & Project Management Act as a technical project member for large-scale network initiatives, ensuring timely delivery and clear communication with stakeholders. Evaluate new networking technologies and recommend enhancements to improve efficiency and scalability. Participate in network architecture design reviews and standardization initiatives. Security, Compliance & Risk Management Implement and enforce enterprise security standards across firewalls, routers, switches, and wireless devices. Collaborate with the Information Security team to ensure compliance with global security and privacy standards. Participate in vulnerability assessments, patch management, and security audits. Incident & Problem Management Support the resolution of complex Tier 3 network incidents and root cause analysis in a 24/7/365 environment. Establish escalation and response protocols in collaboration with vendors and service providers. Provide support as a network engineers to IT support staff and teams. Collaboration & Continuous Improvement Partner with IT Operations, Cybersecurity, and Infrastructure teams to ensure seamless integration across systems. Drive initiatives to enhance network automation, observability, and self-healing capabilities. Champion continuous improvement, knowledge sharing, and documentation best practices. Required Skills & Experience Core Technical Expertise Enterprise Networking: LAN/WAN design, VLANs, EtherChannel, Spanning Tree, QoS, traffic prioritization. Routing Protocols: OSPF, BGP, EIGRP, and policy-based routing. Network Security: Palo Alto and related firewall and VPN technologies. Wireless Systems: Cisco Meraki, Aruba, Aerohive, Clearpass SD-WAN: Citrix, Palo Alto, SilverPeak implementations. Voice & Collaboration: Cisco Unified Communications Manager (CUCM), CUBE, Unity, CME. Monitoring Tools: SolarWinds, LogicMonitor, LiveAction, Wireshark. Cloud Integration: Familiarity with hybrid connectivity (Azure, AWS). Disaster Recovery: Network failover and redundancy planning. Professional Qualifications Education: Bachelor’s degree in Computer Science, IT, or related discipline (or equivalent experience). Experience: Typically 5+ years of progressive experience in enterprise-level network administration or engineering. Certifications: Cisco Certified Network Professional (CCNP) or equivalent relevant experience, CompTIA Network+, Palo Alto, or equivalent certifications desirable. Soft Skills Exceptional analytical and troubleshooting skills. Strong leadership and mentoring abilities. Excellent documentation and communication skills. Proven project management and stakeholder engagement capability. Work Environment Full-time position with global support responsibilities. May require after-hours or on-call availability for critical incidents or maintenance windows. Hybrid or remote work flexibility as per firm policy. All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations. Fragomen is a leading firm dedicated to immigration services worldwide. The firm has more than 6,000 immigration professionals and support staff in more than 60 offices across the Americas, EMEA and Asia Pacific. A member of the Am Law 100 and Am Law Global 100, Fragomen offers immigration support in more than 170 countries. Fragomen’s professionals are respected leaders in the immigration field, and the firm is regularly recognized as a leading employer of minority and female attorneys. The firm supports all aspects of global immigration for corporate, academic, nonprofit, and individual clients, including strategic planning, quality management, reporting, case management and processing, compliance program counseling, representation in government investigations, government relations, complex matter solutions, and litigation. Fragomen is a long-time leader in the immigration technology space and continues to lead the way in the digitization of the immigration journey. It has created Fragomen Technologies Inc., a Fragomen subsidiary focused on the nexus of law and technology to further enhance its technology offering. These capabilities allow Fragomen to work in partnership with individuals and corporate clients across all industries to plan talent strategy, facilitate the transfer of employees worldwide, and navigate complex challenges. Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status. At Fragomen, we do meaningful and impactful work for our clients and put a focus on our Responsible Business Practices: #LifeAtFragomen: We drive innovation and change. We respect colleagues, embrace diversity, and empower others. #FragomenForward: At Fragomen, pursuing an equal, diverse, and inclusive workforce goes beyond a policy. It’s part of our DNA—and always has been. Year after year, we are recognized as leaders in diversity in our industry. Giving Back. We have a deep history of giving back to the communities where we live and work—and we continue that mission today. Serving the less fortunate by providing advice and community support where it is most needed allows us to help immigrants secure a better future for themselves and their families. Corporate Social Responsibility. We believe there is more to success in business than generating profit—we want to do well by doing good. We are committed to considering the impact that our business decisions have on our people, our planet, the communities in which we work and our clients. Sustainability. Fragomen is focused on sustainability in our business operations and practices—and we know there is much work to be done, with countless opportunities available to minimize our impact on the environment Well-being. We are committed to implementing firmwide initiatives that support the health and wellness of our people, including programs to address work-life balance and benefits that cover a wide range of well-being needs of all employees. Our #FragomenWorks program provides the ability to be successful at home or in the office, via Hybrid & Remote work arrangements. Our Feedback Works process includes three managerial check-ins per year to help you progress in your career. Unique learning programs like: Fragomen Academy, Leadership Academy, Practical Management Academy, and Regional Development Conferences.