Fourth

Compensation

Full Description

Fourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long-term partnerships starting from the first phone call. We know our recipe for success at Fourth is our amazing team... and that starts with hiring the right people! Interested in joining our smart, fun, and talented team? Position Overview Implementation Consultants at Fourth play a critical role in bringing our payroll solutions to life for customers, while also gaining exposure to Fourth’s broader suite of products. In this role, you’ll own the payroll onboarding and implementation journey from kick-off through go-live, partnering closely with customers and internal teams to deliver accurate, compliant, and confident payroll launches that support daily business operations across the United States. You’ll serve as both a trusted advisor and project lead, guiding customers through payroll discovery, configuration, data validation, testing, and training while navigating complex requirements along the way. As you grow in the role, you’ll also deepen your knowledge of additional Fourth solutions, expanding your expertise across our platform. Working cross-functionally with internal teams, you’ll help ensure each customer is set up for long-term success and sees real value from Fourth’s technology. This is a highly visible, customer-facing role with meaningful ownership and impact. If you enjoy solving complex payroll challenges, learning new systems, and collaborating across teams, this is an opportunity to make a difference. At Fourth, your work has a real impact. You’ll be trusted to own your outcomes, collaborate with supportive teams, and grow your expertise while helping businesses run better every day. Primary Responsibilities Own and manage the onboarding and activation phase for assigned U.S. projects, ensuring timely and successful go-lives. Serve as the primary implementation point of contact for customers, guiding them through discovery, configuration, training, and launch readiness. Manage onboarding timelines, dependencies, and risks, escalating issues as needed to maintain delivery commitments. Partner cross-functionally with Sales, Customer Success, Product, and Engineering to align on scope, expectations, and handoffs. Proactively identify onboarding challenges and implement scalable process improvements to drive consistency and efficiency. Maintain a strong working knowledge of Fourth’s platform, products, integrations, and release roadmap to support informed implementation decisions. Lead multiple concurrent onboarding engagements, balancing priorities and ensuring effective time and workload management. Develop, maintain, and deliver onboarding and training materials for internal stakeholders and external customers. Complete required system configuration, data entry, and data migration activities, including account setup and QA. Capture, document, and track customer feedback, issues, and enhancement requests to support continuous improvement initiatives. Key Skills and Competencies Strong implementation and project coordination skills with attention to detail Ability to manage multiple projects simultaneously while balancing time-sensitive priorities Clear, professional written and verbal communication skills High level of ownership, accountability, and follow-through Comfortable working in environments where priorities may shift as solutions are refined Preferred Experience and/or Qualifications 4–5+ years of experience in a customer-facing role, ideally within payroll implementation, professional services, customer success, or technical support Proven success delivering complex technological implementations or onboarding engagements Prior project management experience, with the ability to manage scope, timelines, and stakeholders Experience in payroll, POS, payments, or hospitality technology preferred; exposure to hardware installation and basic network configuration is a plus Demonstrated ability to quickly learn new products, tools, and evolving processes Measures of Success On-time delivery of project go-lives Reduction in onboarding cycle time and backlog Customer satisfaction during onboarding and transition to post-implementation teams Adherence to implementation standards, documentation, and data accuracy Effective cross-functional collaboration and issue resolution Fourth Benefits 🏖 Unlimited PTO! 🏥 Medical, Dental, Vision Insurance! 🏦 401k Match! 👥 Parental Leave 💻 Laptop and equipment. Remote employment limited to: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, LA, MA, MD, ME, MI, MN, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, & WA Our Story In July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes—from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite, including scheduling, time & attendance, applicant tracking, training, inventory management/procurement, HR/benefits, and payroll services, now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE. Fourth is an Equal Opportunity Employer All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.