Four Seasons Kanga Roof

Compensation

Full Description

Benefits Are you ready to lead a dynamic team and significantly impact a rapidly growing company? Four Seasons Kanga Roof in Roseville, MI, is seeking a motivated full-time Call Center Manager to drive our client service operations. We offer a competitive salary of $50,000 - $70,000 per year alongside an exceptional benefits package designed to support your well-being: • Health • Vision • Dental • 401(k) with matching • Earned Sick Pay (up to 9 days) • Earned PTO (up to 10 days) • Life insurance • Paid learning opportunities • Personal development reimbursement • Referral bonus program • Profit sharing Schedule: You will typically work Monday through Friday from 8:00 a.m. to 5:00 p.m. There may be occasional Saturdays required, specifically from 9:00 a.m. to 12:00 p.m. What Sets Us Apart Since 2006, the Burkhardt family has been on an inspiring journey to revolutionize the roofing industry by creating a company that truly prioritizes its team, clients, and community. Our founder, Bill Sr., set out with a vision to demonstrate that there's a better way to do business, and now his sons are passionate partners in continuing that mission. With a dynamic team of over 65 dedicated members, we foster a vibrant company culture built on safety, integrity, and growth. We're not just about roofs; we're about building meaningful careers through ongoing training and a commitment to high standards paired with genuine care. Qualifications • Experience with CRMs and Google Workspace products • Management experience is preferred WHAT YOU CAN EXPECT AS OUR CALL CENTER MANAGER AT FOUR SEASONS KANGA ROOF You spend your day consistently directing your team to achieve peak performance, ensuring every client interaction - from initial service inquiry to follow-up - reflects the company's commitment to excellence. You manage complex client service and call management situations, ensuring efficient scheduling and dispatch operations to meet the needs of both clients and field staff. You focus on enhancing revenue generation and follow-up strategies, constantly looking for ways to maximize opportunity and client satisfaction. Crucially, you dedicate time to team management and development, coaching your staff and upholding strict compliance by ensuring everyone understands and operates according to the company's code of ethics, team rules, and team philosophy. READY TO JOIN THE FOUR SEASONS KANGA ROOF TEAM? We invite you to complete our initial mobile-friendly application for the Call Center Manager position. It's designed to be short and easy-you can finish it in just a few minutes! Must have the ability to pass a background check. Job Posted by ApplicantPro