Fortrea

Compensation

Full Description

Note: The job is a remote job and is open to candidates in USA. Labcorp is a company focused on accelerating life-changing healthcare breakthroughs and improving care delivery. They are seeking a Billing Quality Control Coordinator to resolve billing issues, increase cash flow, and reduce bad debt while collaborating with clients and employees to drive corrective action plans and monitor improvements. Responsibilities • Acts to address clients with high bad debt or revenue write off experience by interfacing with sales and operations to create and implement action plans for improvement. Works with the client and/or Sales to address outstanding, past due client balances and obtain billing information for items moved to third parties. • Coordinate and work with Corporate Billing on customer facing initiatives to communicate and assist with the adoption of technology and tools developed to improve the account performance with regards to defects. • Provide billing training to phlebotomists, Sales, and clients to ensure correct billing and prompt payment. Training to include reviewing client billing invoices, obtaining appropriate 3rd party billing information, ABNs, RPI and Medical Necessity. • Problem solving by being able to zero in on specific client issues from analysis of corporate reports and other quantitative data, when requested, and maintain conversational knowledge of all client issues. • Establish and maintain productive relationships with employees, peers, and senior management, crossing departments, divisions and corporate lines to establish trust and confidence in the BQCC program to resolve issues. • Participate in meetings with internal departments as needed (billing, sales, client services, branch, LCM, PSCs) to update and provide information regarding billing issues and activities. Act as liaison between billing and other departments. • Strong communication, both oral and written is essential to communicate with others located throughout a wide geographic area where the primary mode of communication is conference calls and email. • Establish effective follow up processes. • Establish systems and process to manage, analyze and act on large volume of quantitative data. • Ability to prioritize projects to optimize work time. • Other duties as assigned by Supervisor. Skills • Minimum three + years previous work experience in medical billing, healthcare and/or insurance claims required • Strong communication, both oral and written is essential to communicate with others located throughout a wide geographic area where the primary mode of communication is conference calls and email. • Establish effective follow up processes. • Establish systems and process to manage, analyze and act on large volume of quantitative data. • Ability to prioritize projects to optimize work time. • Associate's degree or higher preferred. • Experience in teaching, support, and training in customer interaction situations strongly preferred. • Familiarity with medical and insurance billing requirements and regulations strongly preferred. • Prior experience in teaching, support, and training in customer interaction situations strongly preferred. • Knowledge of LCBS, LCLS, Labcorp LINK, and other Labcorp software strongly preferred. • Strong PC and systems skills (billing and laboratory systems) and working experience with major software applications for PCs (ex: Webex, Microsoft – OneNote, Teams, Excel, etc.) strongly preferred. • Good organizational skills preferred. • Excellent communication skills preferred. • Detail oriented preferred. • Self-motivated, and independent worker preferred. Education Requirements • High School Diploma or equivalent required; Associate's degree or higher preferred. Benefits • Medical • Dental • Vision • Life • STD/LTD • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan Company Overview • Fortrea is a provider of comprehensive Phase I through IV clinical trial management, clinical pharmacology, patient access solutions. It was founded in 2023, and is headquartered in Durham, North Carolina, USA, with a workforce of 10001+ employees. Its website is https://www.fortrea.com.