Fortive

Compensation

Full Description

Account Support & Partnership: Collaborate with the Account Manager to manage and grow an assigned customer portfolio. Serve as a key point of contact, assisting customers with inquiries, providing support, and facilitating service delivery. Help identify customer needs to optimize product and service use, driving satisfaction and loyalty. Utilize company CRM database to maintain accurate, updated, and organized information on all assigned customers. Develop customer-specific recommendations and support the Account Manager in presenting these to drive value and engagement. Work closely with the Account Manager and cross-functional teams to align on strategy and coordinate actions to meet shared goals. Ensure accuracy in records, customer interactions, and documentation. Simplify and enhance the customer journey by addressing pain points, providing clear communication, and implementing solutions to improve interactions. Gather customer feedback, identify improvement opportunities, and communicate insights to internal teams to support a seamless experience. Maintain updated records on customer interactions and transactions in CRM systems, ensuring accurate data for performance analysis and account planning. Bachelor's degree in Business, Marketing, or related field, or equivalent experience. 1+ years in sales, account management, or customer service; experience within healthcare or SaaS industries preferred. Strong communication, interpersonal, and negotiation skills. Proven ability to build and maintain customer relationships. Goal-oriented and self-motivated with a track record of meeting or exceeding targets. Proficiency with CRM software and Microsoft Office Suite. 1. 2. Customer Relationship Management-- 1. Serve as key point of contact for assigned customer accounts 1. Efficiently manage time to balance customer interactions, administrative tasks, and strategic planning. Ability to explain technical details in a way that is understandable to customers.