Forrest Solutions

Compensation

Full Description

Client Relations Manager About Forrest Solutions Forrest Solutions is the nation’s leading onsite outsourcing and staffing firm, delivering exceptional hospitality-driven workplace experiences. We partner with top organizations to manage front-of-house and guest service operations, enabling our clients to focus on what matters most — their core business. Position Overview The Client Relations Manager is a client-facing leadership role responsible for delivering a five-star guest experience across reception, meeting services, and event operations. This individual oversees a team of hospitality professionals, ensuring service excellence, seamless daily operations, and a consistently polished, welcoming environment. Reporting to the Client Relations Director (CRD) in New York, the Manager serves as the day-to-day ambassador of the client’s workplace experience, fostering relationships, managing performance, and driving continuous improvement. Key Responsibilities Client Experience & Relationship Management • Serve as the primary liaison between Forrest Solutions and the client, ensuring alignment with brand standards and workplace culture. • Maintain strong relationships through proactive communication, responsiveness, and an unwavering commitment to hospitality excellence. • Monitor client and guest satisfaction, resolve issues promptly, and identify opportunities to elevate the experience. • Partner with the CRD on regular business reviews and collaborate with fellow managers to share best practices. Operational Leadership • Oversee all front-of-house operations including reception, meeting coordination, guest services, and hospitality support. • Ensure daily readiness of all spaces — reception, lobbies, conference areas, and lounges — maintaining a “tour-ready” standard at all times. • Implement and refine operational workflows, SOPs, and training programs to support consistency and quality. • Track and report on service-level performance (SLAs, KPIs) and lead operational audits to ensure excellence. • Leverage technology and innovation to streamline processes and enhance the client experience. Team Leadership & Development • Lead, mentor, and inspire a team of reception and hospitality professionals to deliver genuine, anticipatory service. • Provide regular coaching, feedback, and recognition to promote professional growth and engagement. • Manage staffing, scheduling, and professional presentation standards. • Partner with the CRD and People Solutions team on performance management, employee relations, and training initiatives. • Foster a positive, inclusive, and service-driven culture where every team member feels empowered to create memorable experiences. Qualifications • 5+ years of leadership experience in hospitality, reception, or corporate guest services within a professional or luxury environment. • Proven ability to manage and inspire teams delivering five-star service in fast-paced, client-facing settings. • Strong client relationship management skills with a track record of delivering measurable service excellence. • Highly organized with the ability to manage multiple priorities and maintain composure under pressure. • Exceptional communication, presentation, and interpersonal skills. • Skilled in Microsoft Office Suite and Google Workspace; familiarity with hospitality management systems a plus. • Professional, polished, and hospitality-minded demeanor at all times. • Commitment to confidentiality, discretion, and operational integrity.