Formic

Compensation

Full Description

Note: The job is a remote job and is open to candidates in USA. Formic is on a mission to revolutionize American manufacturing by making automation accessible to all manufacturers. The Technical Program Manager will support operational excellence and key initiatives for the Production Optimization team, leading the execution of technical initiatives that drive operational efficiency and enhance customer experience. Responsibilities • Navigate, discover and identify the unknown-unknowns across the business, engage leadership in prioritization efforts, and build real world, reliable, and scalable solutions to solve day to day problems. • Drive the successful implementation of a CMMS (computerized maintenance management system) including work order automation, technician scheduling, performance tracking, automated reporting, etc. • Crossfunctional collaborate with other Technical Program Managers, Product Managers, Business Systems Engineers, and department heads • Define, document, and optimize business workflows across Field Service, Deployment, Continuous Improvement, and Customer Success, ensuring consistent execution and accountability. • Own and manage the Production Optimization roadmap, aligning technical initiatives with company OKRs and operational goals. • Assess project resourcing needs and align staffing with program priorities, ensuring high-impact initiatives are appropriately supported and sequenced. • Define functional and technical requirements for internal tooling, APIs, and automations; collaborate with software and data engineering teams to validate feasibility and implementation. • Define and deploy standard work for critical business processes—spare parts management, technician scheduling, D&A handoffs, and field communications. • Design, build, and maintain automated workflows connecting Grafana, Slack, Airtable, Salesforce, Gmail, and other internal systems for real-time visibility and reporting. • Build process flow and map information flows throughout the business using Lucid Char / Lucid Spark (or similar technologies). • Partner cross-functionally with Product Managers to optimize the customer experience with Formic’s proprietary mobile app. • Improve monitoring and analytics capabilities by aligning with Formic’s Product Intelligence team to bridge the gap between proposed solutions and real-world performance. • Enhance technician onboarding, training, and leveling, ensuring a scalable, structured approach to skills assessment and development. • Coordinate with Field Service, Supply Chain, and Customer Success teams to establish and maintain localized spare parts inventories that ensure rapid on-site repairs and minimize system outages. • Ensure easy access to robust data backups and critical knowledge bases, including BOMs, CAD files, robot configurations, automation passwords, etc. • Lead special projects to improve system reliability across Formic’s fleet of palletizers, case packers, and more. Skills • 5+ years of experience in technical program management, business systems engineering, or enterprise systems integration in a manufacturing, automation, logistics, or industrial environment. • Hands-on experience with CMMS (computerized maintenance management system) platforms required (e.g. ServiceNow, eMaint, UpKeep, Limble… we use MaintainX). • Ability to analyze complex business processes and develop scalable automation solutions. • Strong knowledge of technician workflows, preventive maintenance, continuous improvement and field service operations. • Proven ability to manage cross-functional projects, balancing technical execution with strategic business priorities. • Strong problem-solving skills, with a bias toward automation, efficiency, and scalability. • Exceptional communication and stakeholder management skills, with experience working across technical and non-technical teams. • Familiarity with industrial automation, robotics, PLCs, and fleet-wide maintenance strategies preferred. • Ability to travel approximately 1x/month to Formic headquarters, customer sites, etc. as needed. • Chicago-area applicants: Willingness to work on a hybrid basis (3+ days/week) in our Woodridge, IL facility. Benefits • Equity in Formic: Own a meaningful stake in a fast-growing Series A startup, backed by leading global investors • Comprehensive Healthcare Coverage: 99% covered Medical, Dental, and Vision insurance plans, with 75% coverage for dependents, provided by Blue Cross Blue Shield and Guardian • Additional Fully Covered Insurance Benefits: FSA & DCFSA, Life Insurance, Short-Term Disability, and Long-Term Disability through Guardian, all 100% employer-paid • Employee Assistance Program (EAP): Fully funded by Formic and provided via Guardian, offering support when you need it most • Paid Parental Leave: Generous parental leave to support our employees and their growing families • Company-sponsored 401(k): Invest in your future with our company-backed retirement savings plan • Home Office Stipend: A one-time allowance for fully remote employees to set up your ideal at-home or on the road work environment • Monthly Cell-Phone Reimbursement: Monthly stipend toward phone and internet expenses • Flexible Time-Off: Take the time you need, when you need it, supported by our flexible PTO policy • Paid Company Holidays: Celebrate important dates with paid time off Company Overview • At Formic, we make automation simple. We're dedicated to helping manufacturing businesses across the United States supercharge their productivity. It was founded in 2020, and is headquartered in Chicago, Illinois, USA, with a workforce of 51-200 employees. Its website is https://formic.co.