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FO

FormativGroup

via Greenhouse

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Solution Architect, Salesforce - Service Cloud Voice, Contact Center

Anywhere
Full-time
Posted 3/2/2026
Direct Apply
Key Skills:
Salesforce
Service Cloud Voice
Amazon Connect

Compensation

Salary Range

$150K - 180K a year

Responsibilities

Lead technical and functional architecture for Salesforce implementations focusing on Service Cloud Voice and Amazon Connect, collaborating with pre-sales teams and mentoring staff.

Requirements

8+ years in Salesforce ecosystem including 2+ years as architect, hands-on experience with Salesforce Contact Center, Service Cloud Voice, Amazon Connect, and mandatory Salesforce certifications.

Full Description

Summary As a Salesforce Solution Architect with Salesforce Contact Center, Service Cloud VOICE, and Amazon Connect, you will lead solutioning efforts and drive both the technical and functional architecture of scalable, enterprise-grade Salesforce implementations. You will collaborate closely with pre-sales and engagement teams to shape solution vision, validate feasibility, and support the development of compelling, strategic proposals. You will also define architectural standards, ensure platform health, and mentor technical teams while guiding the ongoing optimization and evolution of the Salesforce ecosystem. Responsibilities Identify how a client’s architecture fits together and provide strategic and technical advice Demonstrated pre-sales and engagement architecture experience, including leading solution design discussions, validating feasibility, and partnering with sales teams to craft technical proposals Understand business and technical requirements and translate these into technical solutions Analyze business processes and identify alternative solutions, assess the feasibility, and recommend new approaches typically seeking to exploit new technology components. Model processes, architecture, data structures, and information required to support client’s projects Develop enterprise-grade information architecture and processes which utilize realize the value of salesforce.com application technology Ensure both business strategy and technological rection are aligned Take a collaborative role in developing and enforcing a set of architecture and development libraries and whitepapers Set standards for programming tools and techniques and advise on their application and compliance Design integrations between Salesforce products and the clients’ architecture Support project managers in all stages of the software development process Assign work through the correct communication channels to technical consultants and monitor performance providing advice, guidance, and assistance Oversight of the development and configuration of solutions and ensuring quality delivery. Qualifications Must have hands-on experience with Salesforce Contact Center, Service Cloud Voice, Amazon Connect 8 + Years in the Salesforce Ecosystem (minimum 2+ years of architecting within Salesforce) with enterprise architecture experience. Extensive background in pre-sales solutioning and engagement architecture, with the ability to guide strategic conversations and translate client needs into scalable Salesforce solutions. Expert on multiple Salesforce Clouds product sets Familiar with several areas of Salesforce and the Force.com Platform e.g. Sales Cloud, Service Cloud, Force.com Previous experience as a consultant or developer in Salesforce Ecosystem and related technologies Ability to show integration and security design principles, translate business requirements into technical documents, and communicate design documents to developers Demonstrated experience building a culture of engineering excellence (quality, security, performance, scalability, availability, etc.) Solid experience in HTML, CSS, and JavaScript Experience working in an Agile project environment Salesforce Certifications mandatory including Developer, Consultant and Architect Strong communication skills with the ability to present complex concepts to technical and non-technical audiences and adapt to new domain requirements. Location Requirements This role is a remote role. To be considered for this position, candidates must reside in one of the following U.S. states: AR, AZ, CA, CO, CT, DE, FL, GA, IA, ID, IL, IN, KS, MA, MD, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, TN, TX, VA, WI, and Washington DC. Candidates residing outside these states are not currently eligible for consideration. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa currently. We are committed to pay equity and transparency. The compensation range for this position represents our good faith estimate of the range we reasonably expect to pay for this role at the time of posting. The actual compensation offered will be determined based on factors such as the candidate’s experience, skills, education, work location, and internal equity. In addition to base pay, employees may be eligible for discretionary bonuses, commissions, or other incentive programs, as well as a comprehensive benefits package that includes medical, dental, vision, 401(k), paid time off, etc. Estimated Compensation Range: $150,000—$180,000 USD FormativGroup operates within the critical middle layer of business technology, where applications and systems connect infrastructure to business processes. We are specialists who help the middle market take full advantage of their technology investments with deep, industry-centric expertise, all in one place, to unify fragmented systems. With deep technical expertise across cloud architecture, system integration, AI, and data strategy, we bridge the gap between business goals and modern platforms. FormativGroup is an equal opportunity employer providing opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. ADA Specifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. #formativgroupcareers #WorkWithUs Click here to view our Privacy Policy

This job posting was last updated on 3/3/2026

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