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FormativGroup

FormativGroup

via Remote Rocketship

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Solution Architect, Salesforce – Service Cloud Voice, Contact Center

Anywhere
Full-time
Posted 3/2/2026
Verified Source
Key Skills:
Salesforce Architecture
JavaScript
HTML
CSS

Compensation

Salary Range

$100K - 150K a year

Responsibilities

Lead Salesforce solution design, client engagement, and oversee development and integration of Salesforce products.

Requirements

8+ years in Salesforce ecosystem with architecting experience, Salesforce certifications, and strong communication skills.

Full Description

Job Description: • Identify how a client’s architecture fits together and provide strategic and technical advice • Demonstrated pre-sales and engagement architecture experience, including leading solution design discussions, validating feasibility, and partnering with sales teams to craft technical proposals • Understand business and technical requirements and translate these into technical solutions • Analyze business processes and identify alternative solutions, assess the feasibility, and recommend new approaches typically seeking to exploit new technology components. • Model processes, architecture, data structures, and information required to support client’s projects • Develop enterprise-grade information architecture and processes which utilize realize the value of salesforce.com application technology • Ensure both business strategy and technological rection are aligned • Take a collaborative role in developing and enforcing a set of architecture and development libraries and whitepapers • Set standards for programming tools and techniques and advise on their application and compliance • Design integrations between Salesforce products and the clients’ architecture • Support project managers in all stages of the software development process • Assign work through the correct communication channels to technical consultants and monitor performance providing advice, guidance, and assistance • Oversight of the development and configuration of solutions and ensuring quality delivery. Requirements: • Must have hands-on experience with Salesforce Contact Center, Service Cloud Voice, Amazon Connect • 8 + Years in the Salesforce Ecosystem (minimum 2+ years of architecting within Salesforce) with enterprise architecture experience. • Extensive background in pre-sales solutioning and engagement architecture, with the ability to guide strategic conversations and translate client needs into scalable Salesforce solutions. • Expert on multiple Salesforce Clouds product sets • Familiar with several areas of Salesforce and the Force.com Platform e.g. Sales Cloud, Service Cloud, Force.com • Previous experience as a consultant or developer in Salesforce Ecosystem and related technologies • Ability to show integration and security design principles, translate business requirements into technical documents, and communicate design documents to developers • Demonstrated experience building a culture of engineering excellence (quality, security, performance, scalability, availability, etc.) • Solid experience in HTML, CSS, and JavaScript • Experience working in an Agile project environment • Salesforce Certifications mandatory including Developer, Consultant and Architect • Strong communication skills with the ability to present complex concepts to technical and non-technical audiences and adapt to new domain requirements. Benefits: • Health insurance • 401(k) • Paid time off • Medical • Dental • Vision

This job posting was last updated on 3/4/2026

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