Forman, Inc.

Compensation

Full Description

About Us For over 75 years, Forman, Inc. has been a trusted pre-distributor in the Disposables and Jan/San industries. We know great service starts with great people — and we’re proud to support our team through hands-on training, career development, and a strong benefits package. We’re looking for a Customer Service Representative who thrives on helping customers, supporting sales success, and creating positive experiences every day. Responsibilities • Respond to incoming sales and customer calls for stock, non-stock, or direct orders. • Provide accurate information about pricing, product availability, and delivery timelines. • Process and enter orders into our management system accurately and efficiently. • Support the sales team with quotes, order follow-ups, and communication with customers. • Proactively resolve customer and delivery issues with professionalism and care. • Collaborate with internal departments to ensure smooth order processing and fulfillment. Qualifications • Strong communication skills — able to represent the company positively via phone and email. • Proficient with Microsoft Word and Excel; AS400 experience a plus. • Previous experience in customer service, inside sales, or sales support preferred. • Excellent multitasking, time management, and problem-solving abilities. • A team player who enjoys working in a fast-paced environment. • Must be able to work Monday–Friday, 8:00 AM–4:30 PM. Benefits · Health, Dental, and Vision Insurance · Life Insurance · 401(k) Retirement Plan · Paid Holidays and Paid Time Off · Bonus Opportunities · Biweekly Pay Experience • Customer Service: 3 years (Required) • Sales Support or Related: 1 year (Preferred) Education • High school diploma or equivalent (Required) Work Location • In person at our Woodlawn, MD office Ready to Join Our Team? If you’re passionate about helping customers, supporting sales success, and being part of a company with a long-standing reputation for excellence — we’d love to hear from you! Apply today and grow with Forman, Inc. Job Type: Full-time Pay: $21.00 - $23.00 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • On-the-job training • Paid time off • Vision insurance Experience: • Sales support: 2 years (Required) • Customer service: 3 years (Required) • Order entry: 3 years (Required) Ability to Commute: • Windsor Mill, MD 21244 (Required) Work Location: In person